Key Responsibilities:• Lead and manage a dynamic team of 28 technology professionals, comprising software development, support, infrastructure, and security, fostering a culture of employee development and internal promotion.• Define and articulate the technical vision for the company, ensuring alignment with organizational strategies and goals, and collaborating with organizational leadership and ownership to design and implement technology solutions.• Develop and manage operational and capital budgets, ensuring responsible allocation of resources to achieve strategic objectives.Key Achievements:• Transformed a small team of 4 employees into a comprehensive software development team, overseeing the development and support of multiple mobile apps, web apps, and database solutions with advanced integrations.• Maximized investment in Salesforce by leveraging new technologies and deploying existing ones in innovative ways, positioning the company at the forefront of technological advancement.• Facilitated tight integration between technology initiatives and business units, establishing a committee of end-users to identify business needs, evaluate proposed solutions, and champion the implementation of new products.Professional Development:• Engage in industry networking, mentorship, and continual improvement to stay updated on the latest trends and advancements in technology.• Foster a culture of shared learning internally, encouraging professional development and skill enhancement among team members.

Key Responsibilities:• Led a high-performing team in supporting over 1150 franchises, focusing on developing systems to meet the needs of both corporate and franchise teams, while maintaining a nationwide infrastructure.• Orchestrated a comprehensive departmental overhaul, consolidating 12 siloed systems into three primary platforms centered around Salesforce, resulting in streamlined operations and enhanced efficiency.• Successfully migrated the system of record from MS SQL to Salesforce, improving data integrity and accessibility for the entire organization.• Engineered and implemented a cutting-edge property listing service, integrating seamlessly with Salesforce, Zillow, and Facebook on the Heroku platform, leading to increased marketing and sales capabilities.• Implemented a custom lending solution within the Salesforce platform, providing end-to-end tracking from application through servicing, resulting in improved loan processing efficiency.• Designed and developed a custom Salesforce Partner Community for Franchise Management, incorporating social features, a custom payment center, CRM functionality, a Learning Management System, media hosting capabilities, and a comprehensive Knowledge Base.Achievements:• Lead a Technology team through two Private Equity Transactions.• Built a team to support company growth from 650 to over 1150 franchises.• While rebuilding the IT Department, designed and implemented a comprehensive Cybersecurity Program.Professional Development:Engaged in industry networking and mentorship to stay updated on emerging technologies and best practices.

Enovative Networks is a World-Class Complete IT Provider for Businesses. Responsibilities of this position include:• Oversee day-to-day operations of the business.• Develop and implement internal operations processes and procedures for staff.• Develop and implement strategies, processes, and procedures for all sales initiatives.• Ensure client satisfaction is delivered through internal staff.• Develop and promote product and service offerings.• Management and oversight of internal employees, contractors, and vendors. Industries Supported:• Architecture• Construction / Construction Services• Medical Equipment• Restaurants / Hospitality (Quick Service Through Fine Dining)• Retail• Security / Protection• Transportation• Warehouse / ManufacturingTechnologies Supported (Abbreviated List):• Audio / Video• Digital Signage• Internet of Things (Manufacturing)• MacOS• Manufacturing Software Systems• Microsoft Office• Mobile Device Management• Networking Infrastructure• Point of Sale Systems (Aloha & Micros)• SaaS• Security Monitoring• Terminal Server• Virtual Servers (Hyper V & XenServer)• VoIP• Windows Server 2003 - 2012• Windows XP - Windows 10

• Provide strategic business consulting related to all aspects technology, including testing, implementation and IT support, including project management and training for technical systems. • Demonstrated excellence in recommending and selecting technologies to help streamline and optimize business processes, including implementation and training for staff. • Speak for private organizations and conferences on topics of Technology, Technical Productivity, and Technology in Business.• Adherence to established budgets and timeline while providing agreed upon stability and implementation for use. • Management and oversight of multiple successful large-scale implementations, including multi-site digital signage solution, 120,000 square foot building sound system and A/V for large church sanctuary.• Proven ability to understand growth strategies and technical options, providing reliable and sustainable technical implementations to match. Technologies Supported:• Android OS• Audio / Video (Personal, Boardroom, and Conference)• Internet Marketing• iOS• MacOS• MacOS X Server• Networking Infrastructure• SaaS• Security Monitoring Solutions• Video Production• VoIP• Web Development• Windows Server 2003 - 2012• Windows XP - Windows 10

• Define & Implement Strategy for Information Technology efforts, including platforms, tools, key vendors, and implementation. • Diverse expertise in technology implementation and usage, including IT, media, video production, web, mobile technologies and marketing.• Counsel, advise and instruct staff on various aspects of technology, including personal productivity, coordination and communication management. • Manage Network and IT support for multiple locations across the organization.• Project management expert for both technical and non-technical projects up to $1.2M, including solutions architecture and planning for IT, media, web, marketing and video production.Technologies Supported:• Android OS• Audio / Video (Personal, Boardroom, and Conference)• Internet Marketing• iOS• MacOS• MacOS X Server• Networking Infrastructure• SaaS• Security Monitoring Solutions• Video Production• VoIP• Web Development• Windows Server 2003 - 2012• Windows XP - Windows 10

• Provided training and leadership for technical troubleshooting, customer service, phone presence and sales support, increasing monthly revenue by $120,000 across the 40-person sales call center. • Developed and implemented training system to identify an issue, state a performance goal, then develop content or a plan to execute, resolving the problem.

• Manage client accounts, from local business owners to National Retail Organizations• Managed client technical communication and strategy, including navigation of a technical catastrophe without loss of a client. • Implemented numerous process-improvement measures, streamlining new client implementation to 24 days, down from 90 days. • Supported various technology implementations and topics, including search engine optimization and technical project management.

• Management and oversight of training program, including development of internal A+ Certification Program. • Developed and implemented the Technical Support Training System, earning 3rd highest rank worldwide in customer service.• Evaluated and restructured the Technical Support Department to increase employee retention, service quality and response times.• Trained and supported a new product launch to 800 field sales representatives, providing education and goals for launch. • Concepted, wrote and published a new sales training system in less than 30 days, expediting its adoption and implementation nationwide.