Overseeing Iberostar.com and the Americas Call Center, I lead direct sales efforts for hotels in prime destinations, including Mexico, Jamaica, the Dominican Republic, Brazil, and the USA. I foster collaborative relationships with headquarters teams and providers in Spain to maximize website conversion rates and sales. Additionally, I manage the local call center team to enhance customer satisfaction and boost sales. Achieved over $130MM in sales with an average year-over-year growth of 30%. Maintained call center service levels above 92% and an NPS score over 70.

Accountable for leading the sales team dedicated to collaborating with travel agents across the southern USA region for LATAM Airlines. Managing a team of four salespersons, I cultivate enduring client relationships to foster industry promotion and secure an expanded market share within key travel segments, including Leisure, Visit Friends/Family, and Corporate. Focused on points of sale in the USA for clients traveling from the USA to South America and within South America, I successfully gained 3 points of market share.

Entrusted with overseeing LAN and TAM Airlines USA's Ecommerce and Call Center sales following the 2012 merger. Engineered a strategic partnership with headquarters teams in Brazil and Chile to drive the evolution, transformation, and enhancement of the user experience throughout the ticket purchasing process. Collaborated seamlessly with the in-house Online Marketing Team and an external Marketing Agency to optimize conversion rates, focusing on conversion rate and ROI of digital marketing, effectively propelling sales towards an impressive $140 million goal.

Tasked with the strategic leadership of expanding Internet and Call Center sales across the North American territory, I achieved an impressive +45% year-over-year sales growth. By fostering close collaboration with teams based in Chile and Peru, I ensured the execution of optimal sales promotion and marketing efforts. I championed a steadfast dedication to customer service, driving repeat business and maintaining the highest levels of customer satisfaction. My approach involved continuous process improvements and innovative strategies to enhance the customer journey, ultimately contributing to the sustained growth and success of our sales operations.

Assigned with the strategic oversight and enhancement of call center sales across international markets, including the United States, United Kingdom, Chile, Spain, Peru, Germany, and Argentina. This pivotal role resulted in exceptional sales growth, surpassing the $81 million mark for the international airline. I nurtured and sustained relationships with internal stakeholders to ensure the seamless customization and execution of country-specific strategies and sales techniques. Additionally, I served as an ambassador for the call center and the commercial teams based abroad, fostering strong international collaboration and alignment.

Elevated to spearhead annual sales exceeding $1.5 million, securing a position in the top 20% of Account Managers based on consistent yearly achievements. Applied a consultative sales methodology to engage clients, identifying and targeting their distinct goals and objectives. Leveraged strong analytical capabilities to assess client needs and market trends, acting as a trusted consultant to guide their strategic decisions. Crafted and delivered tailored sales presentations and solutions, creating tangible value directly aligned with clients' needs. Successfully convinced clients to invest in additional information tools from Nielsen, enhancing their market insights and driving further business growth.