It Consultant
CurrentDigital Workplace Team (Microsoft):Role: 365 EngineerIndustry: (Solar Energy)Ensuring the smooth operation and effective utilization of digital workplace Microsoft technologies.Coordination between IT specialists, Microsoft Premier Support and the customers.General Tasks:• Technical Support• Troubleshooting• User Training• Onboarding• Software Updates and Maintenance• Documentation• Performance Monitoring• Compliance and Governance• User Support Channels ManagementChange Enablement Team:Role: Change management consultant for global implementation of multi-channel marketing tools in Pharma industry (CRM, Veeva, BI, Google Analytics and Salesforce Marketing Cloud).Operational Support in Process management, Digital Transformation and Optimization.Project / Change Management:• Support Change Management at the organizational level.• Auditing & evaluating the change management process (Agile Project Management).• Support communication efforts.• Support training efforts.• Consult and coach project teams.• Coordinate efforts with other specialists.• Intercultural project management.Marketing:• Mass e-mail Campaign coordination – Salesforce Marketing Cloud.• Reports Mass e-mail campaign coordination – Salesforce Marketing Cloud. (Open-Rate, Bounce-Rate, etc.).• Google Analytics Analysis.Customer Service:• Managing incoming calls and customer service inquiries.• Identifying and assessing customers’ needs to achieve satisfaction.Support Engineer:Pharma industry and Insurance Industry: Microsoft Adoption support during and after migration to Microsoft O365.
