Ian Wright Email & Phone Number

Canton, Georgia, United States

Responsible for a variety of tasks essential to a budding organization. Core responsibilities include overseeing project management and quality assurance to ensure products and installations meet the highest standards. Provides technical customer hand-offs and application training facilitating smooth transitions and comprehensive support. Contributes to sales efforts by managing referral tasks and cold call campaigns, generating leads and increasing revenue.

Atlanta Metropolitan Area

Dekalb County, Georgia, United States

Atlanta Metropolitan Area

Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features. Fielded calls and complaints in addition to utilizing CRMs to generate new business opportunities.

Atlanta Metropolitan Area

Savannah, Georgia Area

Primary duties include delivery of overwhelming firepower to the battlefield in the form of artillery, air strikes, and general Close Air Support. Also provides aligned Army unit with expertise in planning and executing airpower in support of the land component commander's scheme of maneuver. Additionally responsible for responding to domestic emergencies and disasters, such as those caused by hurricanes, floods, fires, and earthquakes.

Greater Atlanta Area

Functioned as an objective observer of Whitlock AV systems quality, ensuring systems met customer expectations as well as Whitlock and industry standards. The key focus was to provide verification, checks, reports, and follow ups with issues through the life cycle of each project. Also was responsible for providing reports to Project Managers, Designers, and Lead Technicians including solutions to problems that ensured systems were 100% complete before customer sign off.

Greater Atlanta Area

Resolved issues by phone and onsite during software or hardware failures. This includes, but is not limited to: operating system and software issues, unknown limitations of hardware design, loss of control functionality, and internal component failure. Also responsible for ensuring the end users are properly trained to operate and maintain their system.Unlike a traditional A/V technician working for a larger company, this position was majority customer facing with an emphasis on building and maintaining relationships. I also travelled an extensive amount across the US and internationally to support critical, high-value clients and operations.

Greater Atlanta Area

Aided with staging and testing of video walls and video wall controller software. Ensured the product passed final quality control check and was ready for mission-critical environments. Other responsibilities included job site assistance, audio visual rack construction and cable management, inventory, and general maintenance.

Fort Hood, Tx

Primary duties include delivery of overwhelming firepower to the battlefield in the form of artillery, air strikes, and general Close Air Support. Also provides aligned Army unit with expertise in planning and executing airpower in support of the land component commander's scheme of maneuver.

Intelligence Operations, Military Intelligence, General

Education record

Activities and Societies: Junior ROTC

Education record

Training includes instructions on anatomy and physiology, communicable diseases/universal precautions, airway management, recognition.

Education record

Training includes instruction on making a primary assessment, providing initial treatment, arranging casualty transport, and relaying.

Education record

Provides training to become a safe and effective group exercise leader.

Education record

FSOC is a 5-Day experience for units tasked with operating in high-risk environments. Material covered includes, but is not limited.

Education record

Teaches basic survival techniques for remote areas using minimal equipment. This includes instruction of principles, procedures, equipment.