• Recruit, train, and provide performance feedback to a team of junior recruitmentconsultants and interns, while fostering a collaborative and high-performanceenvironment.• Participate in setting the strategy and objectives for the operations department, whiledeveloping and implementing regional recruitment strategies, and adapting to markettrends.• Oversee the end-to-end recruitment process for the MENA & Gulf region, maintaining ahigh standard of candidate and client experience, and tracking performance throughrecruitment metrics and KPIs.• Build and maintain strong relationships with key clients and stakeholders, while providingtailored recruitment solutions, and acting as the main point of contact for escalations.• Utilize various recruitment channels, including social media, job boards, and networkingevents.• Collaborate with the Senior Business Manager to address challenges and issues,demonstrating strong problem-solving capabilities.• Prepare a variety of reports for upper management, including candidate assessmentsheets and hiring status updates.• Review the recruitment process and standard operating procedures with uppermanagement, and propose improvements as needed.

• Conducted recruitment activities and managed talent acquisition processes acrossMENA and GCC regions• Crafted detailed job descriptions based on client requirements and senior recruiterguidance.• Maintained and updated the applicant tracking system (ATS) to keep candidate informationorganized.• Conducted initial phone screenings to assess fit and identify top candidates.• Performed interviews to choose candidates that are the best fit for open roles.• Prepared comprehensive candidate assessment forms to document evaluation details.• Collaborated with the recruiting team to provide a positive candidate experience.

• Data Analysis• Oversaw processes to find areas of improvement• Generated reports to the Management on the current overall state of the business• Assisted with the implementation of CRM system within the company's workflow• Maintenance of the initial workflow

• Facilitated checking, awarding and tracking of bonuses to all customers in different products• Did regular data gathering, player statistics tracking, generation of reports and updating ofspecial databases for all products• Resolved account, bonus, transaction and betting inquiries and concerns escalated by internaland external parties (Email and Chat)• In charge of Customer Withdrawal approvals directly in Sports product prior to Payments teamprocessing• Addressed account related concerns; opening, suspension and closures, betting limits, playertransactions, player match and bet clarifications, wagering requirements and other playeraccount related issues• Assisted in other related operational tasks and procedures as needed by the business which cannotbe addressed by product teams operating on normal business hours• Responsible for any ad-hoc related task assigned