• Designed, implemented, and executed diverse test cases (functional, regression, integration, UAT) to assess all functionalities.• Logged detailed defects in Jira, collaborated with developers for resolution, and retested fixes to ensure no new issues.• Employed TestRail for documentation, Git for version control, Docker for environment management, and JMeter for performance testing.• Suggested and implemented testing process enhancements, focusing on user satisfaction and overall… Show more • Designed, implemented, and executed diverse test cases (functional, regression, integration, UAT) to assess all functionalities.• Logged detailed defects in Jira, collaborated with developers for resolution, and retested fixes to ensure no new issues.• Employed TestRail for documentation, Git for version control, Docker for environment management, and JMeter for performance testing.• Suggested and implemented testing process enhancements, focusing on user satisfaction and overall quality improvement.• Managed the recruitment, training, and performance of testers, supervised product releases, and collaborated with R&D and Support departments to troubleshoot issues.• Researched and implemented new technologies and methodologies to drive ongoing quality improvements in testing processes. Show less

Troubleshooting for Desktop, Laptop and servers.Providing support to field Engineers.Maintain standby Servers.Provide support to clients on critical Server issues.Quality assurance for incoming and outgoing hardware components.Provide  necessary troubleshooting training to field Engineers.