Inkeun(Paul) Cho Email & Phone Number

Seoul, South Korea

Senior Project (Account) Manager and Consultant Make the Customer Decision providing Business Leadership and Technical Consulting Support Contact Center Business Operation with Market & Technical Trend Responsible for Global Business Operations Support Consulting Business Process based on IT Industry experiences Lead the IP Contact Center project and consult the current environmental requirements  Working for several ICT projects with Cisco, Avaya(Nortel) and Aspect solutions and Business Consultation for the current environment and appropriate solutions Woori Card Outbound Implementation Project Deployed TWO Outbound systems in ONE project Developed the interface module for Woori Card Account Application Lina Korea(Cigna) TM Center Implementation Project with about 3,800 agents – Total more than $20M Value Deployed more than 32 Lina Korea TM Centers located in several provinces  Home Shopping TM Centers(GS Home shopping, NS Home Shopping, CJ O Shopping, Lotte Home Shopping, etc.) Line Life Insurance TM Centers(POM, Lina Finance Service, etc.) 11 Credit Card TM Centers(BC Card, Shinhan Card, Samsung Card, etc.) Managed whole IBK IPT/Network Project including Carrier Line/System(KT, LGU+) Improvement – Total $50M Value Deployed more than 720 branches and Headquarters, IT Building in Korea Deployed about 20,000 IP Phones Integrated with Network Infrastructure(Cisco Solutions) Integrated with MSPP System(KT, LGU+) Performed Samsung Life Insurance IPCC Project which is the largest Contact Center using Cisco in Korea Project consultation for Samsung SDS Cloud Contact Center proposal –  Korean Air Call Center Implementation Project and its subsidiary companies

Channel Sales Director Launched the UC(Unified Communications) solution and ALM which is efficient DB management solution Led the Aspect product selling and technical support Developed new channel partners and sales opportunities Developed a penetration plan for the Microsoft accounts with MS Korea UC Team Worked with Daou, Samsung Networks, LG CNS, SKC&C, HP Drove the cross-function teams(Technical Support and Marketing) to make a success business for on-going projects and existing customersRepresentative Achievements  Developed New Partners – TELSK(subsidiary of SKC&C), Ucess Partners (subsidiary of LG CNS) Conducted Unified Communications(UC) Sales Training for Insurance company CIO Conducted Product Sales Training for New Partners Supported Sales Strategy Planning to the Partners Worked for the role of communications of between Korea and Headquarters for sales issues and market requirements

Sales Director / Business Development – Asia Pacific Led the Channel Development and technical support of the Network Resource Management Software based on network switches / routers  Developed Enterprise Customers with its local channel partners in APAC. Drove the cross functional teams(Technical Support and Marketing) to make a success business for on-going projectsRepresentative Achievements  Supported Pre-sales/technical activities for the worldwide customers(EMEA, NA, CALA, APAC) Developed the Channel Partners’ Business Plan on the APAC region Developed New Sales Opportunities with APAC Channel Partners Conducted Business Development and Product Sales Trainings for the Partners Conducted Quarterly base Sales Training for the Partners  Supported Yearly Business Plan, Sales Strategy Planning for the Partners

Sales Manager Managed Whole Enterprise Products and Solutions Over Achieved Sales Targets  Won Big IPCC and IPT projects Developed Enterprise Sales Opportunities through channel partners’ engineers and customer relations Led Consultative Business Opportunities and Sales Activities for the channel partners Worked closely with cross functional team (Technical Support, Marketing and Logistics) to make a successful Enterprise Business Presented the network and telecom solution to the targeted customers and deliver the road-show for 2nd tier reseller nation-wide Conducted Business Review for generating aggressive penetration plan Monthly and Quarterly base with the Distributors and Channel Partners Managed the Distributors and Channel partners’ account managers to create strategic relationship with vendorRepresentative AchievementsKB Bank(US$15M) – Won the largest IPCC Project Won the project against the comparative big vendors Performed business processes Worked with Global Service Vendors Key role for communication with internal decision makers of the customer Coordinated for Traditional Network and Advanced Network IntegrationAwards ( 2003 ) The Best Sales Employee in Asia PacificSolution Selling for Big Enterprise Customers – Achieved outstanding performance & revenues through LG Electronics, Daewoo I&C, HIT, Samsung SDS, Samsung Networks and done for many IPT projects with channel partners Won the project against the comparative vendors Performed business processes with channel partners Key role for communication between channels and headquartersAwards ( 2000 ) The Over Achieved Sales Employee in Asia PacificKT, KTF, SKT and IP Centrex with KT subsidiary company  Won the project against the comparative big vendors Led cross functional communication in the company Performed business processes for strategic customersAwards ( 1998 ) The Over Achieved Sales Employee in Asia Pacific

Data Network Presales EngineerSupported Network Design for each Industry Account ManagersConsulted Existing Network Environment MigrationPerformed Various Presales ActivitiesVarious Network Projects for the Enterprise customers Supported the Analysis of the Business Process  Supported the Network Migration Design and Development Supported the Implementation of Wireless Data Network