Ike Maldonado Email & Phone Number

Pleasanton, Ca, Us

San Francisco, California, United States

Managed and mentored 3 technical assistants, reducing operations team troubleshooting wait time by streamlining issue resolution processes, resulting in faster problem-solving and increased team efficiency.Directed the QA team's adoption of a new bug tracking system, optimizing team size based on Jakob Nielsen’s formula, which led to a reduction in bug resolution time and a stable bug detection rate of 15.91%.Engineered Python and JavaScript scripts that automated operational tasks, integrating tools likeZapier and ActivePieces into Mattermost and ChatGPTDeveloped and maintained a comprehensive testing library that improved documentation accessibility and ease of diagnosis for the engineering team.

San Francisco, California, United States

Delivered technical support to over 150 users, resolving computer-related issues both onsite andremotely within a 24-hour turnaroundSuccessfully negotiated and procured 150 new and refurbished laptops, achieving an overall costsavings while ensuring compatibility with ChromeOSDeveloped a Google Sheets tool that automated complex search queries using OpenAI, resulting in a 50% reduction in time spent by staff on data retrievalCreated advanced ad-hoc queries and data management tools utilizing VLookups and index matches, resulting in improved data accuracy and reporting turnaround speed.

San Francisco, California, United States

Managed user requirements for the full lifecycle of two systems, creating a baseline for user satisfaction on a student attendance system and reducing pain points for a teacher managementsystemDeveloped a scalable SQL database schema for a teacher management system, improving data integrity and reducing query execution timeResearched and deployed an open-source password manager on AWS (Bitwarden), leading to improved user access securityEngineered a single sign-on solution and a comprehensive teacher monitoring dashboard, resulting in improved team performanceSuccessfully launched Mattermost on AWS Lightsail, streamlining communication processes and driving annual savings of over $23K through cost-effective resource management

San Francisco

Modify and reorganize lesson plans that appropriately integrate special education students in mainstream classrooms. Develop student leadership skills, design lessons, and arrange groups to help students with disabilities build healthy social relationships.

San Francisco, California, United States

Assess and train team leaders on devising strategies for managing disruptive student behavior.Coach and prepare feedback for the team leader.Collect data and hypothesize on how negative behaviors were produced, and consider alternative methods.

San Francisco, Ca

Plan educational material, propose financial literacy topics, and host youth workshops to compare and contrast best practices for financial health. Review member accounts. Performs transactions. Identify and recommend select products to members.

San Francisco Bay Area

Structure phone and in-person money management sessions. Compile debt management forms.Evaluate and specify alternative financial solutions, and convince clients to choose the best course of action for their financial situation. Arrange meetings between clients and housing counselors. Validate client frustrations regarding credit-related issues.

Measure student ability and assemble appropriate student groups that best make for positive social interaction. Determine pertinent behaviors to monitor during the day and collect data on long-term behavioral goals. Review and revise daily goals with students and negotiate behavioral contracts that constitute their own personal and educational goals. Rearrange data to present to stakeholders and monitor the success rate of Individualized Education Program goals.

San Francisco, California

Riverside

Support teachers to create a safe and supportive environment for students with disabilities.Organize data and integrate Applied Behavior Analysis techniques into lesson plans to make positive behavioral changes.

Appraise and collect data from a High-Performance Liquid Chromatography (HPLC) machine. Collaborate with the graduate student team to compile and review data. Maintain High-performance Liquid Chromatography equipment and workstations.

Bachelor Of Science - Bs, Computer Science

Aa - Liberal Arts And Sciences, Emphasis In Arts And Humanities

As - Liberal Arts And Sciences, Emphasis In Science And Mathematics