Ikenna Agbai Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

Abuja, Federal Capital Territory, Nigeria

Federal Capital Territory, Nigeria

As IT officer and part of the information team, I am responsible for smooth operations of office network and Office 365 tools. Some key tasks include:• Managing the deployment of new features or functionality after they have been tested in a staging environment• Providing training to users on how to use Office 365 effectively.• Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails.• Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected.• Providing support for mobile devices that use Office 365, including Android phones and iPhones.• Troubleshooting problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync• Follow all compliance policies and ensures technology remains within compliance standards, maintaining functionality and security.

Federal Capital Territory, Nigeria

Provided Leadership to the team by supervising tasks. The main tasks are:• Setup and Configuration of Office Network for clients• Setup of Enterprise Network security system• Working closely with clients to assess the growth needs and maintenance of the company’s network

Abuja

Ensured smooth operation of the GIZ computer network. I accomplished this through knowledge, skill, planning, and good relations with co-workers.My core duties included:• Responding to User Problems• Maintaining and troubleshooting hardware• Upgrading, installing, and configuring new hardware and software to meet company objectives.• Implementing security protocols and procedures to prevent potential threats.• Creating user accounts and performing access control.• Performing diagnostic tests and debugging procedures to optimize computer systems.• Documenting processes, as well as backing up and archiving data.• Developing data retrieval and recovery procedures.• Ensure that new staff members receive appropriate introductory training on company IT standards.• Prepare IT instructional materials.• Identify areas in employee’s IT skills that require improvement

Abuja

As a youth corper, I spent my time with CBN-Africa supporting with both Day-to-Day ICT activities, by offering support to our end users and assisting in maintenance of network devices. I also worked with the Production team by rendering assistance during editing of TV programs