Working with the Special Adviser to the Governor on IGR on boosting and digitalization of Internally Generated Revenue collection process and other projects regarding to revenue growth.Achievement•Implementation of Digital transport ticket sales to mitigate leakages and pilfering which boosted transport sector revenue by 18%.•Designed Integration of ministry departments revenue reporting to State central system for monitoring purpose, this function reduced leakages by 11%.•Digitalized passenger integrated manifest safety scheme, which improved the system functionality to 65% .

•Supervision of IT maintenance and support operations for sites and vessels.•Management of FortiGate Firewall and ensuring compliance with corporate IT standards.•Establishment of service level agreements with end-users and training of personnel on IT troubleshooting.•Optimization of telecommunication costs and facilitation of corporate application deployment.•Monitoring daily operations, including server hardware/software and coordinating technology upgrades.•Ensuring data security and maintaining IT equipment for efficient performance.Achievements•Implemented robust IT maintenance protocols resulting in a 20% increase in system reliability.•Developed and executed cost-effective telecommunication strategies, reducing expenses by 15%.•Established comprehensive service level agreements, enhancing user satisfaction by 25%.

•Strategic planning and execution of IT infrastructure initiatives.•Development and enforcement of IT policies, budget planning, and execution.•Supervision of technical support team and management of service level agreements.•Troubleshooting and resolution of IT issues across networks and applications.•Oversight of IT assets procurement, contract administration, and job scheduling.•Maintenance of records for repairs, upgrades, and maintenance of computer systems.Achievements•Spearheaded IT infrastructure upgrades resulting in a 30% improvement in system efficiency.•Implemented streamlined IT procurement processes, reducing costs by 20%.•Enhanced IT support services, reducing downtime by 15%.

•Management of company network and installation/upgrading of network infrastructure.•Oversight of email account setups, permissions, and network resource allocations.•Monitoring network usage and ensuring compliance with security guidelines.•Troubleshooting and resolution of network issues, including connectivity and security problems.•Implementation and maintenance of network security measures, including firewall configurations.•Provision of technical support to users for network-related issues.Achievements•Upgraded network infrastructure, resulting in a 25% improvement in network performance.•Implemented robust security measures, reducing security breaches by 30%.•Enhanced user satisfaction through timely resolution of network-related issues, improving user productivity by 20%.

•Provision of technical support for hardware and software issues.•Installation and configuration of computer hardware, software, and peripherals.•Troubleshooting and resolution of network connectivity issues.•Maintenance of IT equipment inventory and software licenses.•Testing and modification of information systems for optimal performance.•Assuring compliance with applicable laws, codes, and regulations in IT activities.Achievements•Implemented efficient IT support procedures, reducing response time by 40%.•Maintained accurate inventory records, ensuring compliance with licensing requirements.•Enhanced system performance through effective troubleshooting and modification, improving operational efficiency by 25%.