Ikechukwu Okafor Email and Phone Number

Monitor performance of allocated site using network and remote monitoring toolsReport real-Time all events Occurring on site allocated by logging all escalated incident and problem management tickets for faults identified on site.Ensure all faults logged on Ticketing application (Service-Now) are updated regularly and followed up till resolution within customer agreed SLA.Attend Customers (MTN/AIRTEL,9-MOBILE and numerous ISP’s) escalations through mails and WhatsApp with prompt response.Ensure proper categorization and prioritization of incidents and problems on site.Ensure all resolved open tickets are closed on time.Ensure proper and complete handover after shift.Reduced other report response time by 30% by automation using Power Query

Monitored performance of 2G,3G and LTE sites allocated on Radio Monitoring tools using (IManager.for Huawei BTS/Nodes, Netnumen for ZTE BTS/ Nodes and OSS for Ericsson RBS/Nodes and acknowledgment of AlarmsEnsured that incident and problem Management Tickets for site down are logged/raised with Ericson Ticketing Tool (ICTOM/OWS) and escalated to the Field Engineer for quick resolution within SLA.Performed other technical activities with the Field Team remotely.Ensured that Transmission related faults are correctly diagnosed and escalated to Engineers.Analyzed and Classified alarms: Classify the fault into Critical, Major & perform 1st level support.Prepared Outage Reports/ information to the region per shift with proper handover Report after each shift

Prepared daily report on site outages with detailed RCA.Prepared weekly RCA bucketization Report with Dip Analysis on degraded Region/State.Prepared Daily CA for state and FME performance Report daily.Attended to customers correspondent that needs my attentionFollowed up on Internal Alarms, sector outages, worst cells until resolution.Reduced other report response time by 30% by automation using Power Query

Monitored performance of 2G,3G and LTE sites allocated on Radio Monitoring tools using (IManager.for Huawei BTS/Nodes, Netnumen for ZTE BTS/ Nodes and OSS for Ericsson RBS/Nodes and acknowledgment of AlarmsEnsured that incident and problem Management Tickets for site down are logged/raised with Ericson Ticketing Tool (ONE-TM) and escalated to the Field Engineer for quick resolution within SLA.Performed other technical activities with the Field Team remotely.Ensured that Transmission related faults are correctly diagnosed and escalated to Engineers.Analyzed and Classified alarms: Classify the fault into Critical, Major & perform 1st level support.Prepared Outage Reports/ information to the region per shift with proper handover Report after each shift