Ikemefuna Obiapi Email & Phone Number

Lagos, La, Ng

Nigeria

Lagos Nigeria

1. Provided timely and effective customer support through phone, email, and chat channels.2. Resolved customer complaints and issues in a professional and courteous manner.3. Maintain accurate records of customer interactions and transactions4 . Identified and escalate priority issues to appropriate departments for resolution5 . entering and verifying of data on a daily basis6 ensured a high level of accuracy and attention to detail7 . Used Microsoft… Show more 1. Provided timely and effective customer support through phone, email, and chat channels.2. Resolved customer complaints and issues in a professional and courteous manner.3. Maintain accurate records of customer interactions and transactions4 . Identified and escalate priority issues to appropriate departments for resolution5 . entering and verifying of data on a daily basis6 ensured a high level of accuracy and attention to detail7 . Used Microsoft Excel and Google Sheets, using data entry tools such as 10-key typing and optical character recognition (OCR) software.8. Attended to inbound and online customers, 9 Processed the student application for admission.10. Confirmed applicants eligibility for the program applied for and scheduled applicant for examination and interview11. Processed profile for the admission panel and processed admission letter. Show less

Lagos Nigeria

Responded to Inquiries: Handled incoming calls, emails, and chat messages from customers, answering questions about products, services, and policies promptly and accurately.Resolved Problems: Addressed customer complaints and issues, working to resolve them efficiently and effectively to maintain high levels of customer satisfaction.Maintained Product Knowledge: Kept a deep understanding of the company’s products and services to provide accurate information and assist customers… Show more Responded to Inquiries: Handled incoming calls, emails, and chat messages from customers, answering questions about products, services, and policies promptly and accurately.Resolved Problems: Addressed customer complaints and issues, working to resolve them efficiently and effectively to maintain high levels of customer satisfaction.Maintained Product Knowledge: Kept a deep understanding of the company’s products and services to provide accurate information and assist customers with their needs.Processed Orders: Assisted customers with placing orders, tracking shipments, and managing returns or exchanges, ensuring a smooth and efficient process.Managed Customer Records: Updated and maintained customer records in the company’s database, ensuring information was accurate and up-to-date.Collected Feedback: Gathered customer feedback on products and services, relayed important information to the relevant departments, and suggested improvements based on customer insights.Provided Training and Support: Offered training and support to new customer service representatives, sharing best practices and company policies to ensure a consistent customer service experience.Conducted Follow-Up: Followed up with customers to ensure their issues had been resolved and they were satisfied with the service received.Cross-Sold and Up-Sold: Identified opportunities to suggest additional products or services that could benefit the customer, enhancing their overall experience and potentially increasing sales.Prepared Reports: Compiled and submitted regular reports on customer service activities, trends, and performance metrics to management for review and strategy development. Show less

Lagos Business School

Lagos Nigeria

Bachelor Of Public Administration - Bsc

Diploma In Human Resource

Certificate Hse, Health, Safety And Environment

Senior Secondary Certificate, O'Level