• Collating and cleaning data and reports from field teams• Audience and marketing data analysis using bespoke and agile digital tools and systems.• Preparing reports for presentation.• Liaising with internal teams and stakeholders around specific and assigned tasks.• Using data and analytics to generate insights for audience engagement, media content, social media and marketing.• Managing information, communication, and meetings with internal and external stakeholders.

• Researched industry-related topics and prepared clear, concise and well-structured drafts using CMS like WordPress.• Proofread and edited blog posts before publication• Conducted keyword research and used SEO guidelines to increase web traffic• Employed data analysis tools to generate insights on web traffic and new media audience engagement

• Responded to customer inquiries and complaints • Directed and supervised employees engaged in sales• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

• Organized office and assist associates in ways that optimized procedures• Created and updated records ensuring accuracy and validity of information• Typed memoranda, letters, narrative reports and other items in final format• Scheduled and planned meetings and appointments• Carried out clerical duties such as filing, copying and printing• Resolved office-related malfunctions and responded to requests or issues• Coordinated with other departments to ensure compliance with established policies