Ikenna Eze Cletus Email & Phone Number

Nigeria

• Providing second-line investigation, diagnosis & support.• Install, administer, support and maintain Windows servers.• Windows 7/8/10.Installation / Configuration, Joining Workstation to Domain• Active Directory Users & Computers.Creating & Managing User / Computer Accounts.Managing Account Memberships, Resetting Passwords, Managing AD OU Structure.• Perform upgrades, patching and other core administrative functions.• Ensure all incidents/service request assigned are resolved.• Diagnosing and fixing hardware and software issues on HP/DELL laptops and desktops.• Administer and support local area networks, Routers and Switches• Tracking all escalated incidents thoroughly with helpdesk and assosiated engineers. • Maintain documentation of configuration, administration and maintenance procedures (SoPs).