I am a dynamic and results-driven professional with a strong track record in customer service, account management, and quality assurance. My career journey reflects my commitment to excellence and continuous improvement.In my current role as an Account Manager at Why Not English Academy in Madrid, Spain, since September 2022, I excel in managing and nurturing key client relationships. I am dedicated to identifying new business opportunities and crafting tailored solutions to meet the unique needs of each client. My ability to stay ahead of industry trends and share valuable insights has proven instrumental in delivering top-notch language training programs.Before joining Why Not English Academy, I honed my customer support skills as a Digital Marketing Customer Service Agent at Concentrix in Berlin, Germany, from January 2021 to August 2022. I provided exceptional support in launching and financing campaigns on the Facebook platform, showcasing my problem-solving and communication skills.My experience extends to quality assurance and training. During my time at Majorel in Berlin, Germany, I served as an Analyst for Quality Assurance for the Spanish Market from May 2017 to November 2019. I meticulously monitored and analyzed customer service interactions, providing valuable feedback and coaching to enhance agent performance. As a Policy Operations Center High-Priority Policy/Corporate Trainer from November 2016 to September 2019, I conducted comprehensive training sessions, demonstrating my aptitude for knowledge dissemination and procedural expertise.Furthermore, my role as a Subject Matter Expert/SME at Majorel from August 2016 to May 2017 reinforced my reputation as a go-to resource for policy and procedural guidance. I conducted quality checks to ensure compliance and played an active role in agent development.Earlier in my career, I began as a Content Moderator at Majorel from February 2016 to August 2016. In this role, I gained experience in content monitoring and maintaining compliance with company policies.My personality is characterized by a strong work ethic, adaptability, and a commitment to fostering positive working relationships. I thrive in collaborative environments and bring a solution-oriented mindset to every challenge I encounter.With a diverse background spanning customer service, training, and quality assurance, I am a well-rounded professional who is poised to make a meaningful impact on any team or organization.