Irina Ketkin Email and Phone Number
Irina Ketkin work email
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Irina Ketkin personal email
Hey there! I'm a dedicated Learning & Development professional with a dual mission to foster growth in individuals and organizations alike. 🚀 Through my two ventures, Learning Adventures and The L&D Academy, I offer tailored L&D consulting services and an engaging online educational platform for L&D practitioners. 🌟At Learning Adventures, I work closely with organizations to:🔹 Develop customized training programs that align with your goals and values 🎯🔹 Implement cutting-edge instructional design and learning strategies 💻🔹 Boost employee engagement, performance, and retention 🚀At The L&D Academy, L&D practitioners can expect:🔹 Access to an extensive library of self-paced online courses, resources, and freebies 📚🔹 Opportunities for networking, collaboration, and professional growth 🌱🔹 Insights and support from a passionate community of L&D experts 🤝Ready to elevate your L&D game or empower your organization? Let's chat about how Learning Adventures and The L&D Academy can help you reach new heights! 📈www.IrinaKetkin.com - home to the #adventuresofthelearnerwww.learningadventures.bg - Boutique L&D Consilrancywww.thelndacademy.com - Educational online space for all L&D specialists to learn and grow
The L&D Academy
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FounderThe L&D Academy Nov 2020 - PresentThe L&D Academy is an educational online space for Learning & Development practitioners. We offer online courses, downloadable resources, templates, checklists and practical step-by-step guides.
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Owner | Learning And Development ConsultantLearning Adventures Ltd. Jun 2018 - PresentSofia, BulgariaHelping companies and individuals reach their full potential through various Learning and Development methods - coaching, teambuilding, facilitating, psychometics, eLearning, soft skills training and many others. -
Senior Learning And Development ManagerProgress Jan 2018 - Jun 2018SofiaDriving management development across all Progress locations, through monthly webinars and new manager orientation training. -
Learning And Development ManagerTelenor Oct 2016 - Oct 2017BulgariaJoined Telenor Bulgaria in October 2016 as maternity cover for the L&D expert. Handle all training-related requests from the business and follow-up administration.Key achievements• Launched blended approach to learning (online and classroom) • Re-designed and revamped internal LMS (Crossknowledge) to fit local development needs• Facilitated and ran a development program for top talents • Piloted an online learning solution for the first time in Telenor Bulgaria (LinkedIn Learning)• Secured key strategic partnerships for developing critical capabilities• Design and deliver tailor-made soft skills training programs for all employees• Designed and maintain key L&D analytics database and main communication channels (Workplace)• Create and curate eLearning content in the form of courses and video animations -
Employee And Organisation Development ManagerBwin Aug 2014 - Aug 2016GibraltarQuickly progressed from customer service to trainer and partner roles following great contributions to both strategic and operational performance and efficiency. Handle L&D requests for nearly 2,000 employees at major offices in Europe, expertly training / mentoring all levels of team members to target individual needs. Administer psychometric assessments, including MBTI and Talent Q. Control L&D budget as well as prepare dashboards / reports.Key achievements• Elevated staff performance through design and delivery of training courses encompassing one-on-one and teambuilding sessions• Launched innovative training sessions for management and employees, including development programmes focused on talent optimisation.• Served as partner on full training needs analysis (TNA) across all levels of the group, identifying issues and generating development solutions.• Ensured top levels of ROI in regards to training investments through robust training evaluation to Kirkpatrick Level 3.• Delivered e-learning compliance training, using Abode Captivate and SkillSoft.• Played a key role in key projects by supporting efforts of Head of Employee Organisation Development. -
Employee And Organization Development PartnerBwin.Party Digital Entertainment Oct 2012 - Jul 2014Sofia, BulgariaOrchestrated creation and delivery of high-quality and innovative management / employee training programmes to expand and optimise utilisation of key talents.Key achievements• Established brand for a “university” L&D programme, including training workbooks, reports, and emails.• Successfully addressed the training needs of employees and managers in the Bulgaria office through analysis and delivery of customised learning solutions.• Completed comprehensive training evaluations to ensure top levels of ROI.• Contributed to enhancements in operational effectiveness across the organisation.• Promoted and expanded usage of online learning resources across the jurisdictions.
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Customer Services TrainerBwin.Party Digital Entertainment Aug 2011 - Oct 2012Sofia, BulgariaProvided expert design, update, improvement, and implementation of top quality Induction Programmes for various customer service teams (new hire on-boarding, business needs assessment, and products / services features).Key achievements• Elevated all aspects of staff and team development by working closely with managers to identify and target training needs.• Delivered coaching and mentoring sessions to customer service agents, increasing personal performance and providing management team with recommendations on competency development interventions as needed.• Expertly supplied trainings for the entire bwin.party group products / service portfolio, including programmes for B2B, B2C, and CS teams / trainers in other locations.
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Customer Service RepresentativeBwin.Party Digital Entertainment Nov 2010 - Aug 2011Sofia, BulgariaLiaised with customers to address inquiries, analyse individual products / services issues, and ensure proper escalation as needed. Communicated with clients via phone, email, and chat platforms. Handled verification of customer accounts and reported system bugs, promotional issues, and any general problems experienced by customers to relevant departments within the organisation.
Irina Ketkin Skills
Irina Ketkin Education Details
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Business Administration -
International University College, SofiaBusiness Administration -
The Chartered Institute Of Personnel And DevelopmentLearning And Development
Frequently Asked Questions about Irina Ketkin
What company does Irina Ketkin work for?
Irina Ketkin works for The L&d Academy
What is Irina Ketkin's role at the current company?
Irina Ketkin's current role is Learning and Development Consultant | The L&D Academy Founder | Educational L&D Content Creator.
What is Irina Ketkin's email address?
Irina Ketkin's email address is ir****@****rty.com
What schools did Irina Ketkin attend?
Irina Ketkin attended University Of Portsmouth, International University College, Sofia, The Chartered Institute Of Personnel And Development.
What are some of Irina Ketkin's interests?
Irina Ketkin has interest in Website Design, Travelling, Video Production, Education, Elearning Creation, Reading, Science And Technology, Music, Animal Welfare, Tv Series.
What skills is Irina Ketkin known for?
Irina Ketkin has skills like Training, Teamwork, Team Management, Management, Performance Management, Learning Management, Human Resources, Microsoft Office, Leadership, Staff Development, Coaching, Organizational Development.
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