Akshay Kharat Email & Phone Number

Mumbai, Mh, In

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Responsibilities,* Adhere to ITIL Process concepts like priority, severity and urgency* Execution of projects/ activities within SLA along with documentation.* Tracking performances and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis for the reporting team.* Processes and Improvements; Knowledge Management (creation and documentation); Leadership and People Management* Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.* Incident/Problem & Knowledge management with expertise on root cause analysis (RCA)Completed Projects,* Service Desk Plus (IT ticketing tool) deployment in 2 months* Updating complete of OnSite inventory in Inventory tool* Weekly ~ qty 100 outstation Machine dispatch after configurationManaging Team of 10 Engineers

Mumbai Area, India

Responsibility,Sep 2017 - Sep 2019 (Service Desk Tech)• Supporting hyper growth environment in Uber as IT Field Tech at Mumbai location and handling office as a sole tech for 300+ employees.• Remotely supporting Global Service Desk• Procurement for Pan India for Windows, Mac and accessories End points.• Migration of inventory management systems.• Quality control of APAC Service Desk Team.• Interacting with Global Team for knowledge sharing and understanding geographical challenges in different regions of world.• Complete maintenance of entire hardware life cycle.• Managing AV in conference rooms, support area, etc, including working with remote AV team and vendors.• Supporting remote network team with network troubleshooting including support on upgradation and maintenance of existing networks.Inventory management including logistics and physical stock verification.—— —— —— —— —— —— ——Sep 2019 - July 2020 (PAN IND Procurement)* Procurement of IT assets for IND team and users * Procurement of AV team assets—— —— —— —— —— —— ——July 2020 - current (Global Service Desk as Primary)* Working with Global Service Desk as Primary* Observing team performance and sharing feedback with management for required training’s. * Testing and then deployment of new software updates for team* Documentation of new process/ policies to help improve team performance* Verifying quality checks to deliver white glow support to our users* Maintaining CSAT for APAC team.Completed Projects,* Inventory/ Asset migration from Omnitza to Tetivity tool. * Creating knowledge Base for global IT team* Global Service Desk Creation (24*7)* Full Office Setup at Mumbai and Pune* Office Decommission at PuneTools Used,* Jira for Service Desk ticketing* Cupa for Procurement* Bliss for Driver partner support* Service Now for Service Desk ticketing

Navi Mumbai

• VIP support to company owners with end to end resolution in-terms of hardware, software and VC• First point of contact in RCOM for Mac policies and troubleshooting.• Educating Engineers and Users at Reliance by giving training on Mac• Creation and implementation of new policies whenever required

Reliance, Dakc

• On Desk as well as remote support for Mac as well as Windows • Producing self-help information and user guides that enable ease of use of systems for the user.

Navi Mumbai

• Performing first line repairs to equipment where possible or arranging for appropriate maintenance or repair with the Technical Resources. • stock control of equipment and consumable items. evaluation of hardware and software applications.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies, B