1. Carry out operational activities of new business, renewal and addition / reduction of Group membership in accordance with the strategic direction and business operations of the Company.2. Process customer insurance application data and ensure the Corporate Solution operation process is in accordance with SLA and applicable procedures. Review work processes and provide input for Corporate Solution operation rules and regulations that apply in the Company.3. Prepare data analysis and reporting required related to the performance of new business, renewal and addition / reduction of Group membership in a complete, accurate and timely manner.4. Checking new business, renewal and addition/subtraction data with excel using VLOOKUP, HLOOKUP, CONCAT, SUMIFS, PIVOT, and using Excel Macros.

1. Lead and manage teams to achieve set performance targets.2. Monitor individual and team performance in achieving service goals and excellent value. If there is a valuebelow KPI, conduct one on one to provide solutions to the agent.3. Ensure SOP change projects run according to management's plan.4. Pulling weekly and monthly data reports from the MNC Play system in the form of escalation tickets fromemail, Instagram complaints from the customer to customer care. Then the data is entered into excel and sorted by the most cases in that week and then create reporting to be given to the Manager and reporting team.5. Monitor customer care escalation tickets for suitability for escalation to other teams.6. Monitor the SLA of visit tickets that have been submitted by customer care.

1. Manage excel data from the logistics team to be uploaded to TMS (Company data management system)2. Contact customers to confirm whether the package order has been received or not which has been given from the logistics team and the sales team.3. Coordinate with warehouse and logistics teams to resolve customer issues and ensure timely delivery of products/services, to meet delivered team targets.4. Recap data per week from follow-up results and analyze data on which regions have the biggest rejections and provide ideas to facilitate the Sales support team.

1. Create and publish a variety of engaging and original content, including short videos, live streams, challenges, and interactive content, aligned with Likee's platform guidelines.2. Build and nurture a dedicated fan base by consistently interacting with viewers through comments, likes, and replies. Encourage user participation and engagement with your content.3. Stay up-to-date with current trends, memes, and challenges on the platform and within popular culture. Incorporate trending topics into your content to increase visibility and discoverability.4. Develop unique and entertaining storytelling techniques to keep users engaged throughout your content. Use creativity to stand out in a crowded digital space.5. Create content calendars and schedules to ensure a consistent flow of content updates. Collaborate with the content team to align content strategy with platform goals.6. Analyze performance metrics, including views, likes, shares, and engagement rates, to understand what resonates with your audience. Adjust content strategies accordingly to improve results.

1. Respond to escalation tickets from customer service, tickets that are hard complaints and require discussion with many divisions.2. Assist customers in solving problems related to their bookings such as relocation, unavailable hotels when check in, and errors with field staff.3. Contacting other Online Travel Agents / OTAs that work with Airy such as pegi-pegi, tiket.com and Traveloka, including the marketing team, Supply chain to resolve customer issues quickly and efficiently.

1. Respond quickly and courteously to calls, emails and messages from customers to provide assistance with bookings, cancellations, payments and other inquiries.2. Assist customers in solving problems related to their bookings, such as schedule changes, room changes, or technical issues related to the Airy platform.3. Communicate with internal teams, including the Support operations team, to resolve customer issues quickly and efficiently.4. For 1 year getting good KPI scores and providing ideas for the progress of the customer service team to handle customers faster and still maintain service quality so that they are entrusted to enter the Operations Support / Customer Support team.

1. Contact potential customers to sell financial products and services offered by Home Credit Indonesia.2. Manage customer data and sales records thoroughly and accurately using a predetermined system.3. Listen carefully to customers' needs and wants, and offer suitable solutions based on available products and services.4. For approximately 6 months, I achieved above-average targets and was entrusted with being a senior5. staff to provide direction and mentoring for new employees and teammates.