• Lead and oversee daily operations for a team supporting 350 MSC employees at various PETRONAS domestic and international locations.• Function as the primary liaison between management, clients, and MSC personnel, addressing inquiries and implementing solutions.• Ensure efficient resource management in alignment with client/project requirements and schedules.• Develop, implement, and review HR policies and work processes to align with best practices and compliance.• Oversee employee compensation and benefits to remain competitive within the market.• Establish and maintain comprehensive employee data management systems.• Review and approve documentation related to timesheet, overtime, and business travel claims, ensuring accurate invoicing for the Finance Department.• Oversee the payroll department, ensuring accurate and timely payment of salaries, overtime, and claims.• Compile and prepare monthly payroll reports, yearly bonus and increment reports, annual HR budget preparations, and ad hoc reports. • Develop employee salary structures and ensure competitiveness through industry networking.• Manage the full recruitment process and candidate evaluation, including screening CVs, conducting interviews, salary negotiation, reference checks, pre-employment medical checkups, and onboarding procedures.• Issue employment offers, contract extensions, termination letters, and relocation letters as needed.• Lead investigations into grievances and industrial relations cases, ensuring compliance with the Malaysian Employment Act.• Foster strong relationships with clients and employees through engagement programs like team building and annual events.• Manage employee mobilization, demobilization, business travel arrangements, and work permit applications.• Coordinate HRDF training administration and oversee employee health and insurance programs.• Provide support for administrative duties such as office facilities, IT equipment maintenance, and general services.

Responsible for Administrative role in supporting the business.• Maintained office facilities and IT equipment, ensuring seamless operations of servers, networks, computers, and printers.• Coordinated with vendors for lease agreements, facilities maintenance, supply purchases, and other requirements.• Developed and implemented document control procedures for efficient classification, filing, and retrieval.• Promoted and integrated SSHE/HSSE practices within the office environment.• Coordinated corporate events and workshops, ensuring smooth logistical arrangements.

Responsible for Human Resource & Administration role in adherence to the company's policies and procedures.• Managed the recruitment process, including CV screening, interviews, salary negotiations, reference checks, and pre-employment medical checkups.• Issued employment offers, contract renewals, terminations, and relocation letters.• Conducted orientation programs for new hires and exit interviews.• Managed the HR Information System (HRIS) for systematic record-keeping.• Handled corporate office administrative tasks and provided ICT support.• Assisted in developing and implementing compensation and benefits plans.• Coordinated with agents for expatriate employee work permits and ensured compliance.• Facilitated staff training coordination and HRDF administrative management.• Supported employees on company policies and industry best practices.• Collaborated with line managers on performance appraisals and coordinated staff engagement activities.

Responsible for Administrative role in supporting the business.• Managed project office administration activities, ensuring effective coordination and support.• Coordinated ICT projects with internal departments and vendors for successful implementation.• Acted as a focal point for system and data-related inquiries, providing support and solutions.• Lead and oversee daily operations for Document Controllers team supporting PETRONAS PMD Projects.• Maintained centralized document repositories and ensured compliance with audit standards.• Document Management – internal filing management & external storage liaise with 3rd parties.• Enhanced data collection and governance procedures for improved analytical data management.• Collaborated with stakeholders to align business needs with functional strategies.• Conducted onboarding sessions and site briefings for new hires, ensuring proper adherence to time writing systems.• Maintained and updated the MSC staff database, ensuring accuracy for HR and Cost Recovery Unit.• Managed the delivery and maintenance of ICT infrastructure, including document storage and enterprise content management including user and system access, notebook/laptop, and provided ICT troubleshoot.• Administered the network shared drive, ensuring proper access, storage, backup, and system administration.• Assisted in device procurement and providing technical support for procurement teams.• Managed resource utilization systems and led office migration and event planning projects.• Developed user guides, facilitated user training, and participated in user acceptance testing.• Project Manager - Planning & execution of PMD Office Migration.• Project Manager for PMD’s Events – Town Hall, Festive Events, PMO KPI Setting & Business Away Day.

• Lead a team of staff in data and IT operation.• Analyzing data and report content to identify problems and areas for improvement.• Perform Root Cause analysis for issues occurred.• Work with Technology Tower’s leaders to ensure timely and effective resolution of problems.• To encourage best practices and actively drive knowledge sharing, leading towards better performance in team.• Setting goals for team and ensuring the compliance with the company's plans and vision.• Proactively monitoring KPI/SLA performance to ensure Customer Experience is at the optimal level.• Conduct scheduled training for team members in compliance with the company’s policies and procedures.• Developing and maintaining documentation related to operations.• Manage Shift Schedule and team administrative task.

• Backup Administration – activities related to backup monitoring, installation, restoring systems after failure and filesystem, remote backup administration of computer systems/servers.• Communicate with end users in providing support for their request to perform backup, recovery & installation.• Supporting UK & US sites for more than 32 Master Server and over 8K UNIX server & 10K Windows server.• Working with Engineering Team and external vendors (Symantec & HP) to provide support services for GSK and providing support for projects and programs within GSK.

• Responsible in providing technical leadership for 28 engineers in 4 shifts.• Managing the workflow of team members, creating schedules and delegating tasks.• Handling day-to-day backup operations mainly using HP Data Protector 5.5, 6.0, & 6.1• Monitoring backup activity using VERITAS NetBackup.• Manage sites remotely for Europe Middle East & Africa (EMEA), Americas, and Asia Pacific & Japan (APJ).• Remotely troubleshooting, server health checks, and monitoring on various UNIX & Wintel• Manage media handling and media forecast, recover fail backup, and perform restore request.• Assist international onsite Field Engineers via phone and email.• Keep track and ensure the Service Level Agreement (SLA) are followed.HP-UX, LINUX & SOLARISTechnical Consultant• Member of HP Infrastructure Services Malaysia Center (ISMC), supporting HP internal customers for the Americas (eg. Canon, Herbalife, DeltaAir, BearingPoint, K-Line America, Perkin-Elmer, Ericsson,)• Support Operating Systems - HP-UX, Linux, and Solaris• Provide a remote support, telephonic, & email to customers on HP-UX platform over 5000 Servers.• Implementing & Monitoring the Password & Account Security and File System Security• Monitor hard disk/resource usage, monitoring agents (MWA/ITO), Hardware troubleshooting.• Database alert log monitoring.

CUSTOMER ENGINEER LEAD – WINTEL/LINUX• Managed SUN & Windows machines.• Supported PDRM Bukit Aman Traffic, IT, and Special Branch Departments.• Managed Firewall Servers for E-Services including performing regular backups.• Ensured network connectivity between Gateway Provider and PDRM.• Provided monthly reports and bi-monthly preventive maintenance.SUPERVISOR (Regional Support & Preventive Maintenance Project Team)• Managed Agents and provided services across 13 Service Centres in 12 states.• Provided second-line troubleshooting and offered online/remote support for Servers, PCs & peripherals.• Managed technical staff and project resources.• Delivered monthly reports to top management.• Supported tender preparations and product testing.• Managed communication with clients.• Prepared technical documentation including suppliers costing and quotation.• Acted as Customer Response Centre (CRC) using Helpdesk System (HEAT Database).PROJECT MANAGER (MINISTRY OF EDUCATION MALAYSIA: KOLEJ KOMUNITI RINTIS PROJECT)• Managed RM 1.7 million project.• Defined project scope, deliverables, and secured resources.• Maintained client/supplier/vendor communication.• Prepared weekly project reports for management.