I manage a team of Customer Success Executives (CSEs). We help large enterprise customers maximize their SaaS applications investments with Oracle.

I helped my customers maximize their investments with Oracle.

Program management and operations for the NA CX Customer Success org, who help support CX customers.

Program management and operations for the Product Ambassador/COE team, who help support CX Marketing customers.

Provide strategic product insights to influence product decisions and increase customer value.Relay Customer Feedback and Requirements to Social Cloud Product ManagersEnable post-sale field teams to sell and support product (e.g. account managers, partners, etc.)Retain and delight customers (e.g. customer support calls, customer trainings, etc.)Selected Achievements:- 3 day global training session with 21 employees for top customer covering product functionality and industry best practices

Assessed market conditions and based product and marketing plans on forecasted results. Directly assisted clients with social marketing platforms and unique solutions that automated critical tasks. Aligned goals and objectives with internal and external partners.Selected Achievements:➢ Oversaw the successful launch of 3 separate products from design/inception to complete launch.➢ Fostered strong, long-lasting relationships with over 15 product managers and product leaders. Coached, trained, and developed skills.➢ Proactively identified an underutilized feature within a product. Trained end-users and realized a 1,100% growth rate within 1 year.➢ Participate in the Social Leadership Circle program. Main goals of this program are to improve customer retention, increase recurring revenue, and increase qualified references.

Championed all aspects of development and maintenance activities for a SaaS social media publishing tool. Guided the team through long-term strategy based on the vision and goals set up by senior management. Selected Achievements:➢ Researched market conditions on a regular basis. Updated strategic plans based on results.➢ Examined competitive analysis and performance, adjusting overall strategy to meet market needs.➢ Efficiently managed change and requirements. Distributed tasks to team members equally.

Completely owned scrum activities for one of Vitrue’s original products. Maintained product backlog and fed demand when necessary. Authored user stories and requirements that improved product functionality. Selected Achievements:➢ Executed user acceptance testing for new features/launches, ensuring all features were functional.➢ Prioritized project tasks based on dependency/urgency, increasing efficiency/productivity.

Explored new sales channels and generated new business opportunities and revenue from unlikely sources. Penetrated the real estate market by devising creative and innovative marketing plans for internet sites.

Assisted multiple marketing managers with project management coordination of various client related projects in the new home industry. Coordination and execution included management and design of print and sales collateral including sell sheets, signs, WEDs, managed printing quotes and assisted with onsite events and activities. - Coordinated and planned events

Responsible for maintaining the customer relationships with 800+ current clients as well as growing and re-establishing relationships with former clients who were no longer ordering from the company. In one year, I increased sales within my client base by $170,000. My graphic design experience allowed me to work collaboratively with the company's creative and pre-press department along with providing clients with personalized design and print consultations during on-site visits, customer service calls and followups. Managed the complete lifecycle of customer projects from order placement, to file setup and printing, to delivery as well as handled customer complaints and performed customer deliveries in absence of the delivery driver.

Shift manager for Discovery Channel Retail store in Gwinnett Place Mall. I was responsible for opening and closing tasks including money setup, registers setups, nightly cash out procedures including register closing, daily sales reports, bank deposits, etc. I also executed monthly floor re-arrangements and was directly responsible for multiple days in hitting the daily sales quota.