Iki Putra M. Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Issue Resolution: Taking ownership of consumer complaints or concerns that have been escalated by the initial customer service representatives. Investigate the issues thoroughly, gather relevant information, and work towards finding a resolution that satisfies the customer.2. Communication and Coordination: I and my team acted as a liaison between the consumer and various internal departments or teams. Ensuring effective communication and coordination between all parties involved, such as product development, technical support, or billing, to address the customer's concerns promptly.3. Troubleshooting and Problem-Solving: I analyze complex customer issues, identify root causes, and devise appropriate solutions. Critical thinking, conducting in-depth research, or consulting with subject matter experts to resolve problems efficiently, are some of the skills that are crucial for the job scope.4. Documentation and Reporting: Maintaining detailed records of escalated issues, including the steps taken, solutions provided, and any follow-up actions. They also analyze trends and patterns in escalated cases, identify common issues, and provide insights or recommendations for process improvements.5. Training and Support: Involved in training and supporting frontline customer service representatives. 6. Escalation Policy and Process Improvement: Continuously review and refine the escalation policies and procedures. Collaborate with stakeholders to identify areas for improvement, streamline escalation workflows, and develop strategies to minimize the need for future escalations.7. Customer Retention: Focused on retaining dissatisfied or at-risk customers. Work proactively to address customer concerns, provide exceptional service, and explore possible solutions to retain and prevent customer churn.

Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Program Development: Collaborate with stakeholders to define program goals, objectives, and strategies. 2. Project Planning and Execution: Develop detailed project plans, including timelines, budgets, and resources. Oversee program teams, ensuring adherence to project goals and timelines. Monitor and evaluate program progress, making necessary adjustments to achieve objectives. Provide guidance and support to project staff and partners.3. Stakeholder Engagement: Build and maintain relationships with key stakeholders, including donors, partners, and beneficiaries. Communicate program progress and results to stakeholders through reports, presentations, and meetings.4. Monitoring and Evaluation: Develop and implement program monitoring and evaluation frameworks. Collect and analyze data to assess program effectiveness. Identify opportunities for improvement and develop strategies for program optimization.5. Capacity Building: Develop and deliver training and capacity-building initiatives for program staff, partners, and beneficiaries. Promote the professional development of program team members.6. Advocacy and Public Relations: Promote the NGO's mission and objectives through public relations and advocacy efforts. Represent the organization at meetings, conferences, and public events.

Petaling, Selangor, Malaysia

1. Translation: Translate a variety of written materials, including documents, and more, from English to Bahasa Malaysia and vice versa. Ensure the translated content accurately conveys the meaning and tone of the original text.2. Proofreading and Editing: Review and edit translated materials for accuracy, consistency, and clarity. Verify spelling, grammar, and punctuation in the target language.3. Cultural Adaptation: Consider cultural nuances and context when translating content to ensure cultural sensitivity and relevance.4. Research: Research and stay up-to-date on industry-specific terminology, idiomatic expressions, and relevant vocabulary to enhance translation quality.5. Quality Control: Ensure the accuracy of translations by conducting self-reviews or collaborating with other translators, where applicable.6. Communication: Collaborate with clients, colleagues, and project managers to understand project requirements and deadlines. Communicate effectively to clarify ambiguous text and ensure precise translation.7. Technology Usage: Utilize translation software, glossaries, and relevant tools to assist in the translation process.8. Confidentiality: Maintain strict confidentiality when handling sensitive or proprietary information.

Gcse Cambridge A-Level, Pre-Engineering, Pass

Sijil Pelajaran Malaysia, Science