Ian Kitt Email & Phone Number

London, England, Gb

OutlineManaging the lifecycle of commercial relationships and vendors across services for BBC Studios (Formerly BBC Worldwide).- Major Incident Process definition and ownership, - Supplier and Contract Management - Maintain policy and standards for all processes in respective functional areas consistent with more broad BBC process architectures.- Solving complex problems using rigorous analysis and drawing information from a breadth sources- Service Transition, Handover to Operations- Communicate written and verbal complex information and ideas to multidisciplinary stakeholders and explain technical concepts to non-technical colleagues.

London, Gb

Service Management- Incident & Problem Management- Asset Management (ITAM)- Change & Release Management- Service Catalogue (Owner)- Developing and implementing best practice policies and procedures- Service Transition, Handover to Operations- Business Continuity- Supplier and Contract Management- Software Asset Management (FAST Gold, accredited) - Service ImprovementAchievements are.Managed and delivered FAST gold stage one for BBC Worldwide Transitioned manual software movement and allocation into the CMDBDelivered an asset management processGuided other IT areas to develop a new change management system from the ground upDeveloped group wide policy for renewal of HTTP certificatesSimplified the finance processLead on software licencing /contract novation as part of BBC Worldwide Magazines saleDefined and implemented global hardware asset process and policy

London, Gb

- Provide expert advice and guidance on SalesLogix to the business, developers and project managers.- Manage relationships with external suppliers, co-ordinate growth.- Lead Saleslogix development projects.- Act as escaltion point for operational problems and issues

London, England, Gb

Ensuring that information within the BBC is protected in accordance with business needs and confidentiality.- Responsible for resolution of security incidents - Conducting investigations across multiple platforms - Provide and present detailed reports to Senior Management- Conduct penetration testing