Head of National Sales Project, is responsible for:1. Daily routine activities of Sales Force Troops and Sales Promotor to achieve sales target (daily/monthly).2. Maintain relationship with distributor/dealer in order for the availability of product stock.3. Maintain client expectation in term of manpower fulfillment and sales troops productivities.Number of Subordinate Regional Coordinator/Manager : 5 Reporting & Performance Mgmt : 1 Supervisor : 170 Sales Force / Sales Promotor : Over 2,200

The Head of Direct Sales Project (Bogor Area) is responsible for:1. Develop Sales Territory Management, consist of: a. Find out potential area (geographical, social, and economy). b. Defining sales team based on sales target. c. Defining sales coverage plan. d. Defining sales route.2. Coordination with related parties (internal and external) regarding sales activities in order to ensure all the process can be done to achieve the target, ensure the entire problem can be resolved in a timely manner (refer to service level agreement), manage operation process run properly and conduct improvement / enhancement activities.3. Ensure all the activities can be traceable periodically in order to improve the performance.4. Prepare report related to operation activities, including sales analysis.

Credit Management Division, under Group Customer Care & Telesales with main function to handle collection function, Billing Printing & Delivery, and verification function. Three different function with specific job and objective.Credit Management Division is responsible for:1. Monitoring and control operational of collection activities to meet KPI.2. Manage collection rate in debt escalation period and bad debt rate as well.3. Manage Outsource Collection Agency (Debt Collector).4. Manage & Monitor data verification & verification Process to ensure all verification process activities are running well5. Manage & Monitor customer usage (High Unbilled) to avoid/reduce bill shock, bad debt & fraud.6. Manage, control and monitor Billing Printing (invoice) end to end, including deliverable rate and return bill rate.Number of Subordinate1. Permanent Employee a. Manager : 3 b. Officer : 62. Outsourcing Employee : 30

The Division Head of Telesales Operation is responsible for:1. Managing and achieving revenue target.2. Regular reporting to management for the performance result and any action plan needed.3. Close coordination with related department, such as finance team, product team, customer care team and CVM team to ensure all campaign are running well.

Cust Care Service Assurance & QC Division is responsible for:1. Identify and providing a Business Process, Policy, and SLA Document for all function at Customer Service area and its related function which reflect the current customer needs and business needs.2. Determine Role of Privilege of Customer Service Application.3. Ensuring Business Process Deliverable to All Customer Service by socialization via email, conference and class training.4. Identify front liners knowledge and make improvement to achieve service quality target.5. Monitoring and Measuring Quality of Service of all Customer Service Agent.6. Delivering Feedback and Recommendation for Quality Improvement. 7. Coordinate with Product Development and other division to update content of knowledge management system.8. Managing system application, operation and Infrastructure used by Contact Center such as Siebel application, Hadoop application, CRS application, IVR Enhancement & Content Management, Telephony System, Self-service maintenance, Knowledge System Management, and Access & Privilege Management.9. Responsible as single contact for development iBRS and system requirement at Customer Care area.10. Responsible for budget management, TOR, SOW within the customer care group.11. Ensure all reporting in Customer Care group are prepare, present and deliver with integrity and precise schedule.12. Work close relation with Business Intelligent function to identifying and determining possible root cause of NPS and/or CSATand make recommended action to increase the NPS and/or CSAT value.13. Manage all testing activities (pre & post-launch on commercial product - High, Med, Low Impact revenue) with sampling rate.

Credit Management Division is responsible for:1. Monitoring and control operational of collection activities to meet KPI.2. Manage collection rate in debt escalation period and bad debt rate as well.3. Manage Outsource Collection Agency (Debt Collector).4. Manage & Monitor data verification & verification Process to ensure all verification process activities are running well5. Manage & Monitor customer usage (High Unbilled) to avoid/reduce bill shock, bad debt & fraud.6. Manage, control and monitor Billing Printing (invoice) end to end, including deliverable rate and return bill rate.

Complaint Resolution Division, is responsible for:1. Planning, monitoring and control daily operational activities of Complaint Resolutions.2. Manage handling of all non-one call resolutions complaints through ticketing from all contact points (Contact Center and Walk In) and solved it according to the agreed SLA.3. Manage UAT new product functionality before and after cut over.4. Manage UAT for every network activities related with customer impact.5. Manage follow up and escalate to Backend team for every problem that customer experiencing both mass problem and individual problem that can’t be handling by the team.6. Manage Regular coordination meeting with Backend (network & IT) to discuss problem arise and sharing technical workmanship plan.7. Manage regular coordination with Contact Center & Walk In for sharing knowledge and to discuss and solve any problem facing.

Customer Service Support Division, under Customer Service Group is responsible for:1. Monitoring and maintain all cases from Contact Center and Walk In (frontlines) to Back-end that overdue SLA.2. Follow up mass cases from frontlines that to be action immediately.3. Reports to Management and/or related Division in relation of escalation ticket ageing overdue at weekly and monthly period.4. Determine and develop Service Level Agreement (SLA) with related function to maintain quality of services.5. Involvement of all related system (new, upgrade, modification) that can be affected for giving services to customer.

The Customer Data Management & Infrastructure Manager is responsible for:1. Reports to Management Head Quarter and Regional related to activity and achievement, which had been performed (weekly, monthly and yearly).2. Gives information and input related to GSM Prepaid and Post Paid subscribers (Regular and VIP) from database management analysis both HQ and Regional.3. Sets up and develop the system to increase work effectiveness and efficiency both HQ and Regional (ex: simplify process, Database inquiries for CSR’s, develop new application, etc).4. Supports database GSM & CDMA prepaid and post paid for Customer Service HQ and Regional Project (ex: Tele- Marketing, Retention Program, etc)5. Manage and monitor for Prepaid Registration program as Government policy.

The objective of Business Process / Method & Procedures as a unit in Cellular Customer Service is responsible to developing, analyzing, and continuous improvement of all business processes in Cellular-Customer Services Division area. It also develops Service Level Agreement within related area or Division or Directorate or other company. As a Supervisor, the main responsibility is supervising team member to develop business process, Service Level Agreement, Policy and Recommendation if any. It also to coordinate others unit in same Division or related area to find problem solution from any business process identified.

1. Responsible for customer complaint and make best solution as part of quality services.2. Responsible for making report of total receiving and handling customer complaint per months for management overview.3. To lead several member and responsible for coaching and developing team member with good teamwork.

1. Control and analyze raw material cost from every model of audiotape from database.2. Find and identify common material that can be used in most models.3. Calculate and analyze based on company formula about vendor quotation raw material.4. Giving report to management, which consist of raw material cost from every model and suggested estimate factory price.5. Negotiate with vendor based on strong calculation to reduce price.