• Monitor 24hours chat response rate and shop rating for all online marketplaces, resulting in 100% and 4.9/5 total rating almost every week.• Prepare monthly roster for a team of 6 members to ensure daily operation is smooth and there is sufficient manpower cover at all times.• Resolve complaints, return and refund requests on a daily basis using company processes and policies as well as provide updates to customers. Accordingly, liaise with merchandise team for exchange process.• Assist management with career development activities for team members regularly including performance management, feedbacks, product training and resourcing. • Collect customer reviews, monitor competition, and review product feedback to identify potential areas of improvement and business growth.• Live Host for Pandora Malaysia (Company under HABIB) on Tiktok. Engage in real time, answer questions, and build a sense of community.• Work closely with Sales & Marketing team to support marketing campaigns (Whatsapp Blast & CRM Tools).• Create product listings for the upcoming LIVE session on habibjewels.com, to be broadcasted on Instagram and Facebook. Additionally, develop a landing page to guide viewers towards online shopping, ultimately boosting conversion rates.

• Monitored day-to-day marketplaces (Shopee, Lazada & Tiktok) and official website fulfilment, logistics, complaints, refund and return to ensure the online business runs efficiently and effectively.• Managed daily operations to achieve sales target including: product listing, content management, promotion submission, campaign setup and inventory management.• Developed and implemented new marketing strategy through collaboration with KOLs and set an attractive commission using Affiliate program.• Assisted in creating, reviewing and editing Tiktok content. Achieved 1K followers within 4 months as well as boosted a video with 52.8K views.• Analyzed customer insights, consumer trends, market analysis, online best practice and competitor analysis for every campaign to improve on future strategies.• Managed store performance report generation including campaign report and monthly income statement for each platform as well as action plan based on the report.• Liaised with internal & external stakeholders to coordinate marketing campaigns and fulfilment process (i.e., Zenxin X Disney Collaboration).

• Demonstrated the 5 basic demands to engage and welcome customers on the sales floor to achieve at least 20% increase in sales from previous days.• Used product and fashion knowledge to inspire customers by offering suggestions, and promoting campaigns, offers and store activities.• Replenished sales floor merchandise and organized over 30+ shelves and racks as well as enhanced aesthetic appeal of mannequins and walkways for optimal appearance. • Shared product knowledge and skills with colleagues, offering help when needed to build a positive working atmosphere.

• Handled all inbound/outbound calls and emails pertaining to customer general inquiries, complaints, and raising issue related to the company products and services.• Assisted in other operation tasks: Arranged shipments and liaised with internal department to ensure shipments are being handled promptly and delivered on-time.• Performed clerical tasks including typing documents, compiling and filing records, scheduling appointments and completing general office tasks.

• Participated in roadshows and events especially during holidays, festivals and celebrations to promote company’s special products and packages.• Developed a new business idea with the team for Agro Tourism development by organizing a Concert in the Farm.• Entertained a group of 60 visitors for organic farm tour and provided them with the best customer service and travel experience possible.• Assisted in managing Facebook and Instagram posting and maximized engagement to increase the targeted engagement rate.• Developed and maintained strong relationships with travel agencies/schools, negotiating exclusive tour packages and discounts, resulting in a 10% increase in sales revenue.

I did my internship on the 5th /last semester of my diploma at Zenxin Organic Park (ZOP) Kluang, Johor. When I was at ZOP, I was placed under Agro Tourism @ Marketing Department. My main job scope was to serve as in-house tour guide, conduct tours around the park and responsible for front desk operation (ticket selling, bookings and park inquiries through email and phone calls). On special occasions & events, I was also required to participate in sales and marketing activities like school visit roadshow etc. Name of events I've ever joined such as Let’s Go Camping at ZOP, Highly Immersive Programme (HIP) Fiesta at Sekolah Kebangsaan Kampung Melayu Kluang held by Pejabat Pendidikan Daerah (PPD) Kluang and many more. Aftermath every event, I needed to do data analysis as well.

My personal experience of tutoring begins when I started tutoring my neighbor's son who was in elementary school. I was in high school at that time. I'd prepare study lessons, assign and correct his homework, evaluate student's progress, discuss the results with the student and his parents as well as identify student's individual learning needs. Throughout the years, my tutoring has evolved in many ways and I realized that it is a learning curve for me as well as for my student. I have learned that I am actually good at explaining of what I was teaching and also at giving encouragement and motivating learners as every subject can get tough and complex at some point.