Testing back-end software, release management, business application support.

Responsible for the quality of Sputnik search engine; release management; smoke, integration, regression testing.

Responsible for the overall quality of Bing search engine in Russia. Key tasks:- Query analysis and data mining to understand user behaviors and search patterns;- Testing of the Bing site to ensure accuracy in results for key search terms to support promotional activities;- Validating new features before they go live in Russia;- Supporting the market engagement team in product planning and new initiatives;- Sharing best practices with other similar editors in our European offices.[ end of project ]

Responsible for ViPNet Software functional, regression, integration testing, test-plans analysis, translation of interface into English.Achievements: Successfully performed ViPNet Manager tests for Microsoft Windows 7 certification.

Supervising Deskside Support specialists (7 engineers) in Moscow and Tula (head office, two factories, and regional offices - 900 users), procedures control; stock and asset management;Infrastructure management, Incident and Problem management.

Responsible for support, both remote and on-site, of PC users, managing and troubleshooting incidents, managing Windows network environment for client companies including Morgan Stanley Bank, L’Oréal, Nestlé, and Firmenich; supporting Cisco network equipment, providing network security (IDS, ASA); supervising 15-member team working for Unilever company on a computing infrastructure country-wide upgrade project named Odyssey in the cities of Moscow, St.Petersburg and others (about 1,300 computers); supervising as Acting Head of the Functional Outsourcing Department over 40 (about 20 - directly) support engineers and system administrators working for about 20 client companies, communicating with customers, IT-infrastructure audit, delivering the User Support and Basic System Administration Course to trainees (prepared over 30 specialists for the company)