With a postgraduate background in Operations Management and a bachelor's in Electrical, Electronics, and Communications Engineering, my journey has led me to become a Technology Analyst at Infosys. My Salesforce certifications underpin my expertise in crafting robust CRM solutions and analytics to drive business performance.The successful development and improvement of Salesforce applications during my time at Infosys, where I used a combination of technical expertise and a keen understanding of operational needs. Our team's dedication to quality and innovation resulted in significant platform improvements, showcasing our collaborative approach to meeting complex business requirements.
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Technology AnalystInfosys Dec 2021 - Apr 2024Mississauga, Ontario, Canada• Designed, developed, and deployed Apex Classes, Controllers, and Apex Triggers for various functionalneeds in the application.• Worked on Visual Force Pages, Custom Objects, Tabs, and Components.• Enhance the existing Salesforce platform with quarterly feature enhancements.• Review and maintain existing code.• Used the sandbox for testing and migrated the code to the deployment instance after testing.• Responsible for designing, developing, testing, and deploying high-quality business solutions on the Salesforce platform.• Articulating the required solution design alongside the team to meet business requirements.• Conducted comprehensive requirements gathering and inclusive understanding of project needs.• Expertise in enforcing best practices in apex programming through code optimization engaging in best practices and building a scalable salesforce system.• Conduct regular brainstorming sessions with the team to generate software improvement ideas.• Work closely with the team in all aspects of the software development life cycle (SDLC): requirements gathering, reviewing proof of concepts, and demos to business for solutions.• Engaging in timely build and delivery management of assignments and following up with business for their feedback.• Experience in Integration of Salesforce applications with external systems like Copado for deployments.• Presenting the developed design and solution to the stakeholders/product owners and gathering their responses.• Retrieved some data and its functionality from Third-Party APIs and displayed within the lightning component.• Developed Apex Triggers, Apex Classes, and test methods and created test classes for unit testing and Apex triggers for various functional needs in the application.• Created multiple lightning components and added CSS and Design Parameters that make the Lightning component look and feel better.• Used Sandbox for testing and configuration and assisted in deploying to the production system. -
Salesforce Administrator And Jr DeveloperAutotrader.Ca Nov 2019 - Nov 2021• Designs develops, tests, documents, and deploys high-quality business solutions on the Salesforce platform employing industry best practices for development.• Involved in Salesforce transition from Classic to Lightning and also in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.• Designed and developed SFA based application on the Force.com Platform in the Salesforce.com environment with Apex programming language at the backend and Visual-Force pages as the user interface.• Implemented Sales Cloud and Service Cloud for Contact Management, Sales Performance Management, and Opportunity Management.• Implemented and configured Omni Channel for Service cloud including service channel, Routing configurations, Presence statuses, Presence configurations, Entitlements, and Milestones.• Worked with various salesforce.com objects like Accounts, Contacts, Quotes, Orders, Cases, Renewal Opportunities, Products, Reports, and Dashboards.• Developed various Custom Objects, Tabs, Entity-Relationship data models, and validation rules on the objects and tabs, Components, and Visual Force Pages.• Created page layouts, and search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and filed updates to implement business logic.• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.• Establishes governance and processes and procedures around change releases; manages all aspects of production release preparedness. -
Web DeveloperNew Zen Infotech Jul 2016 - Aug 2017• Create and test applications for websites.• Consult with clients to develop and record website requirements.• Develop Website design and decide hardware and software prerequisites.• Collaborate with teammates to handle intense plan, design, and product issues.• Create quality mock-ups and models, guaranteeing great realistic graphics and brand consistency.• Research and assess a variety of interactive media software products.• Monitor website traffic and app performance• Work cross-functionality across plans and designs to polish the product experience.• Construct world-class user experiences.• Create and streamline content for a website using a variety of graphics, databases, animation, and other software.• Turn UI/UX designs into models, making astounding interactions from designs.• Worked on user, client, and colleague feedback.
Ikraad Md Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Ikraad Md
What is Ikraad Md's role at the current company?
Ikraad Md's current role is Technology Analyst | Salesforce Lightning, CRM Analytics.
What schools did Ikraad Md attend?
Ikraad Md attended Fanshawe College, Fanshawe College, Lovely Professional University.
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