Ikraad Md Email & Phone Number

Mississauga, Ontario, Canada

• Designed, developed, and deployed Apex Classes, Controllers, and Apex Triggers for various functionalneeds in the application.
• Worked on Visual Force Pages, Custom Objects, Tabs, and Components.
• Enhance the existing Salesforce platform with quarterly feature enhancements.
• Review and maintain existing code.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for designing, developing, testing, and deploying high-quality business solutions on the Salesforce platform.

• Designs develops, tests, documents, and deploys high-quality business solutions on the Salesforce platform employing industry best practices for development.
• Involved in Salesforce transition from Classic to Lightning and also in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developed SFA based application on the Force.com Platform in the Salesforce.com environment with Apex programming language at the backend and Visual-Force pages as the user interface.
• Implemented Sales Cloud and Service Cloud for Contact Management, Sales Performance Management, and Opportunity Management.
• Implemented and configured Omni Channel for Service cloud including service channel, Routing configurations, Presence statuses, Presence configurations, Entitlements, and Milestones.
• Worked with various salesforce.com objects like Accounts, Contacts, Quotes, Orders, Cases, Renewal Opportunities, Products, Reports, and Dashboards.

• Create and test applications for websites.
• Consult with clients to develop and record website requirements.
• Develop Website design and decide hardware and software prerequisites.
• Collaborate with teammates to handle intense plan, design, and product issues.
• Create quality mock-ups and models, guaranteeing great realistic graphics and brand consistency.
• Research and assess a variety of interactive media software products.

Postgraduate Degree, Operations Management, 3.2

Postgraduate Degree, Electronics And Embedded Systems Development, 3.1

Bachelor'S Degree, Electrical, Electronics And Communications Engineering