Ikram Ali Email & Phone Number

London

• Working in a MSP environment managing clients of small to medium size businesses varying from wealth management and real estate firms to charity’s.• Providing desktop support including Win7, Win10 and MacOS• Managing Windows Servers including WS2008, WS2012R2 and WS2016• Providing support through Autotask ticketing system following ITIL procedures and answering the phone• Managing backups of server / data including Windows Server Backup, Backup Exec 15/16, Attix Backup Pro and Autotask Endpoint backup• Managing NAS devices including Synology and QNAP.• Create and deploy images using Microsoft Deployment Toolkit and Windows Deployment Services• Working on various projects including building an imaging server using MDT, upgrading servers, upgrading Backup Exec, installing new firewalls, migrating to Office365 and creating VM’s on Azure.• Managing Anti Virus deployment including Sophos Cloud / Sophos Enterprise Console, Kaspersky Security Centre, Eset Endpoint• Documenting site information and configuration guide as well as sharing knowledge with colleagues

London, United Kingdom

Administration of Microsoft Active Directory, MS Exchange and Citrix environmentImage and build fat and thin client computers and laptops using Symantec GhostcastEncrypt laptops with Sophos Management Console / Bitlocker Assist customers and log all incidents via phone, email, desk visits and walk ins onto ServiceNowConfigure Android / Apple mobile phones using Airwatch Agent on Apple and Android devicesTake part in ICT projects such as building new surface 3 tablets and provide feedback to infrastructure teamCreate and update documentation for the service desk teamLiaise with 3rd party to order equipment as well as maintenance of equipment. For example, diagnosing broadband faults with BT or computer hardware faults with LenovoCarry out Site Audits and report to project managerAdminister Avaya / Polycom telephony

Barclays, Canary Wharf

Maintain Canon / HP printers and ensure their maximum uptime.Diagnose faults and attempt basic repairs.Report faults precisely to engineers and any attempts on repairs.Change toner cartridges.Remove paper from paper jams where customers cannot find the papers.Assist customers with printer functionalities. e.g. Scan to Email.Maintain communication with PA's to solve their tabletop MFP printer issues / queries