Ikram Ali Email & Phone Number

London

• Working in a MSP environment managing clients of small to medium size businesses varying from wealth management and real estate firms to charity’s.
• Providing desktop support including Win7, Win10 and MacOS
• Managing Windows Servers including WS2008, WS2012R2 and WS2016
• Providing support through Autotask ticketing system following ITIL procedures and answering the phone
• Managing backups of server / data including Windows Server Backup, Backup Exec 15/16, Attix Backup Pro and Autotask Endpoint backup
• Managing NAS devices including Synology and QNAP.

London, United Kingdom

Administration of Microsoft Active Directory, MS Exchange and Citrix environmentImage and build fat and thin client computers and laptops using Symantec GhostcastEncrypt laptops with Sophos Management Console / Bitlocker Assist customers and log all incidents via phone, email, desk visits and walk ins onto ServiceNowConfigure Android / Apple mobile phones.

Barclays, Canary Wharf

Maintain Canon / HP printers and ensure their maximum uptime.Diagnose faults and attempt basic repairs.Report faults precisely to engineers and any attempts on repairs.Change toner cartridges.Remove paper from paper jams where customers cannot find the papers.Assist customers with printer functionalities. e.g. Scan to Email.Maintain communication with PA's.