Ikram Mnaffedh Email & Phone Number

Portugal

Lisbon, Portugal

Lisbon Area, Portugal

- Provide multilingual (English, Arabic and French) customer support and advice to various Small and Medium businesses based in MENA through different channels - Help SMB customers obtain results through their marketing campaigns by providing them consultation, education and support along with advertising solutions. - Solve technical issues customers are facing when using the advertising product to ensure ideal customer experience. - React in a fast and effective manner to… Show more - Provide multilingual (English, Arabic and French) customer support and advice to various Small and Medium businesses based in MENA through different channels - Help SMB customers obtain results through their marketing campaigns by providing them consultation, education and support along with advertising solutions. - Solve technical issues customers are facing when using the advertising product to ensure ideal customer experience. - React in a fast and effective manner to customers' queries when facing difficulties. - Provide efficient analytical support to business customers regarding their online campaign performance. Show less

Lisbon Area, Portugal

- Assisting clients with their orders. - Handling the payment section at the kiosks.- Promoting the veggie eco-friendly culture to the clients. - Ensuring exceptional customer experience at the kiosks.- Handling the chef section when needed and preparing juices for clients.

Tunisia

- Answering customers daily inquiries via e-mail and/or phone calls.- Resolving customers' accounts and transaction problems. - Increasing by 50% customers' satisfaction and loyalty with the services provided. - Operating in three different laguages: Arabic, French, and English. - Working with three different markets: French, Canadian, and MENA. - Experiencing a short group trainee experience by assisting new agents during their integration phase. Job Gains: -… Show more - Answering customers daily inquiries via e-mail and/or phone calls.- Resolving customers' accounts and transaction problems. - Increasing by 50% customers' satisfaction and loyalty with the services provided. - Operating in three different laguages: Arabic, French, and English. - Working with three different markets: French, Canadian, and MENA. - Experiencing a short group trainee experience by assisting new agents during their integration phase. Job Gains: - Discovering the front-line experience and acknowledging its importance to the business. - Practicing the different sales approaches. - Understanding services marketing field applications. - Understanding the importance of a good customer service towards both the customer and the organization. Show less

United States

Taking care of the manager's administrative and communication tasks such as: - Filling sport teams and coaches files. - Printing, copying , and delivering documents ( checks and invoices) to various departements throughout TROY university campus. Gained Skills: - Developing strong communication and relational skills. - Acquiring the sence of responsability and organization. - Learning how to be monotonous in a working place.

Master Of Science In Statistics And Information Management, Marketing Research And Crm

Bachelor Of Science In Business Administration, Marketing And Business Analytics

Thomas Jefferson Scholarship Program'S Tunisia Undergraduate Scholarship Program (Tunisia Ugrad)

Digital Marketing Masterclass Course