Installing and maintaining hardware, operating systems and software programsTroubleshooting and solving hardware, software and connectivity issuesEducating end-users about new systemsMaking recommendations to clients and management as neededAssisting Server Engineers by taking care of basic tasks like creating user-profiles and monitoring updates and backupsFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide support to users at local & remote Offices.Installation of java version to run business application and troubleshooting.Install IBM client for windows to required users.Office 365 and onedrive installation.Microsoft outlook installation.Resolving issues through ticketing system.Windows 10 and 11 installation.Doing SOPs in windows as required by organization.

. Provide timely and effective IT support to end-users, both in person and remotely, to resolve hardware,software, and network-related problems.2. Troubleshoot and diagnose IT issues, escalating more complex problems to higher-level support teamswhen necessary.3. Conduct the installation, configuration, and updates of operating systems, software applications, anddrivers on users' devices.4. Resolve hardware problems, including desktops, laptops, printers, scanners, and other peripherals.5. Install, set up, and configure printers and scanners for users' needs.6. Collaborate with IT team members to document technical procedures and create user guides for commonIT issues.7. Assist in the implementation of IT projects, including system upgrades, migrations, and network expansion.8. Stay up-to-date with the latest IT trends, technologies, and best practices to continuously improve ITsupport services.9. Provide comprehensive technical support for Microsoft Outlook and associated applications, addressingend-users' inquiries, troubleshooting issues, and resolving problems promptly and efficiently.10. Assist in the setup and configuration of Outlook email accounts, calendars, and contacts for newemployees and existing staff members.11. Maintain an inventory of IT assets, ensuring accurate records of hardware and software licenses.

1. IT Support:• Provide prompt and effective IT support to end-users, addressing hardware, software, and network-related issues.• Troubleshoot and diagnose technical problems, remotely or on-site, to resolve user-related ITchallenges.• Assist users with system configurations, software installations, and hardware setup as required.• Guide users through common IT procedures and educate them on best practices for optimal systemusage.• Maintain accurate records of support requests, solutions provided, and follow-up actions.2. Network Support:• Manage and maintain the organization's network infrastructure, ensuring stability, security, andscalability.• Monitor network performance, identify potential bottlenecks, and implement necessary optimizations.• Add users and their systems to the domain network, ensuring seamless integration and access toshared resources.• Implement security measures, including firewalls, VPNs, and access controls, to protect networkresources and data.• Collaborate with the IT team to design and implement network upgrades or expansions.3. System Backups and Imaging:• Create and manage system backups using Ghost imaging software to ensure data integrityand disaster recovery.• Maintain backup schedules, performing regular data backups.• Restore systems from backups as needed, minimizing downtime and data loss in case of criticalfailures.4. Email Configuration and Support:• Configure email accounts for users, ensuring proper email server settings and secure access.• Troubleshoot email-related problems, such as delivery issues, spam filtering, and email clientconfigurations.• Collaborate with email service providers to resolve advanced email-related challenges.5. Remote and On-Site Support:• Provide remote assistance to end-users to resolve technical issues promptly and efficiently.• Conduct on-site visits when necessary to address complex problems or perform hands-ontroubleshooting.

• IT Support: Provide technical support to end-users, addressing hardware, software, and network-relatedissues. Troubleshoot and resolve IT problems promptly to minimize downtime and ensure smoothoperations.• System Administration: Oversee the installation, configuration, and maintenance of operating systems andsoftware applications on servers and workstations. Monitor system performance and optimize resourceutilization.• User Management: Create and manage user accounts, permissions, and access rights for various ITresources, including network drives, shared folders, and applications.• IT Procurement and Inventory: Source and procure IT equipment, software licenses, and peripherals.Maintain an inventory of IT assets and ensure proper asset tracking.• Email and Communication Systems: Configure and manage email systems and communication tools,ensuring smooth and secure communication within the organization.• Training and User Education: Conduct training sessions for end-users to enhance their IT knowledge andpromote efficient system usage.• Hardware and Peripheral Management: Procure, install, and maintain computer hardware, printers,scanners, and other IT peripherals.• Website Management: Oversee the organization's website and ensuring their functionality and contentupdates.• Research and Evaluation: Stay updated on emerging technologies and trends in the IT industry, evaluatingtheir potential benefits for the organization.