Ikram Zaag Email & Phone Number

Monastir, Tunisia

Ksar Hellal

• Implemented new company KPIs: COQ, CNQ, CIQ, ReWork, etc. Created the mapping of objectives and the management of internal and external complaints.
• Created Business Intelligence (BI) and reports for the monthly presentation to the company's management committee.
• Digitized and automated system information and participated in the application of the industry 4.0 strategy.
• Managed Lean Manufacturing continuous improvement projects: QRQC, SixSigma etc.
• Apply the quality management system according to standard ISO 9001: created the company's business and skills frameworks as well as develop and implement policies, norms, standards and guidelines for the execution.
• Planed, organized, directed, controlled and evaluated the activities and operations of the Quality department.

Sousse

• Developed and implemented video surveillance and remote surveillance applications on several platforms.
• Coordinated system partners to finalize design and meet requirements.
• Provided ongoing maintenance and enhanced bug fixing and patch installation for existing applications.
• Provided documentation for starting, closing and first level troubleshooting of processes to assist the support team.
• Aligned offices and increased interdepartmental communication and data sharing.
• Oversaw and provided directions for direct technical reports regarding employee activities via the SCRUM method.

Sousse

• Developed and implemented video surveillance applications on several platforms: Windows, Android, IOS.
• Coordinated system partners to finalize design and meet requirements.
• Provided ongoing maintenance and enhanced bug fixing and patch installation for existing applications.
• Implemented company policies, technical procedures and standards to maintain the integrity, security of data, reports and access.
• Created workflow charts and diagrams to ensure the production team meets deadlines.
• Assigned and ran company catalog for infrastructure support and development.

Monastir

• Supervised all tasks of different teams of the company: Web developers, graphic designers, system administrators and commercial.
• Participated in the development of desktop back-ends for websites, as well as the validation of all products developed by the company.
• Ensured the interview and recruitment processes within the company.
• Aligned offices and increased interdepartmental communication and data sharing.
• Supervised and provided directions for technical reports on activities.
• Trained new members of the IT team.

Monastir

• Lead a team of IT developers by monitoring and controlling all development carried out within the company.
• Developed and ensured the unit tests of the modules of an ERP specific to the clothing industry.
• Validated all the modules created to ensure the quality of the product before its implementation with the end customer.

Tunis

• Created mockups and GUI interfaces for the company's completed product.
• Performed research to apply the right technical choices and tools to use for the development of the application.
• Developed all the desktop modules of an application intended for chartered accountants in France.
• Validated the company's Web applications.