Ikram Malik Email & Phone Number

Islamabad, Pakistan

Islamabad, Islāmābād, Pakistan

Islamabad, Pakistan

Supervising Product Implementation team. Training and coaching the team on new products introduced by the company. As well as, training and coaching the clients on these products.Was assigned the ICD 10 implementation project which was successfully implemented before the deadline. 58% of MTBC clients were successfully transitioned from paper submission to electronic format of claims by our team.Was assigned the EPCS (Electronic Prescription of Controlled Substances) project where clients were provided guidance on implementation and compliance. Training and coaching our systems was also provided.Site Builder project was also handled by our team, where we trained the providers on how to build their website and make the necessary changes.Client relationship management and troubleshooting of escalated issues.Training and providing support to team members Counseling and delegating tasks to the team.Training and follow up of approx. 40 MTBC clients on US govt. HITECH incentive program.

Islamabad

Team: MTBC Products Implementation Team

Islamabad, Pakistan

Electronic Health Record / Meaningful Use Utilization(Since October 2011)● Provided training and coaching sessions to MTBC clients (US based doctors) regarding the Meaningful Use of Electronic Health Record software.● Helped identify the needs of doctors as it related to the Meaningful Use and co-ordinated with various departments and rectified the issues.● Performed research on Medicare and Medicaid Meaningful Use incentive program as directed by project manager. ● Applied critical thinking and problem solving skills to resolve client concerns.● Helped clients complete the requirements of the Meaningful Use in a timely fashion and met the deadlines set forth by the US Government bodies.● Held weekly meetings with project manager and team members to discuss monthly and quarterly goals and assess the progress.● Assisted with special projects as assigned by the department manager.

Islamabad

● I was handling inbound and outbound calls at the Technical Support Desk. These calls were from US based doctors and their staff. ● I co-ordinated with various departments at MTBC to resolve issues and concerns faced by the MTBC clients.● I provided software training and coaching sessions to doctors and service staff on a weekly basis. Also helped install various softwares used by the MTBC clients.● Provided best possible customer service to improve clients satisfaction.● Performed other duties as assigned by the management

Helped customers travelling in and out of airport on business and leisure. Utilized the computer to help do the job effectively. Helped increase revenue for the company by offering upsells and insurance products.

Associate Of Arts, Mathematics And Physics

Activities and Societies: Pakistan Student Association (PSA)

Associate Of Arts (A.A.), System, Networking, And Lan/Wan Management/Manager

Activities and Societies: Pakistan Student Association (PSA)