Responsibilities:• Technical Leadership: Overseeing the Shared Services Center, addressing both long-term and short-term technical needs to support the company's global operations in telecom expense management.• Development and Architecture: Orchestrating development and architectural services for a core product, ensuring robust, scalable, and innovative solutions.• Process Automation: Implementing and optimizing robotic process automation (RPA) routines to enhance operational efficiency and accuracy.• Task Management: Managing a blend of manual and semi-automated tasks, ensuring seamless integration and execution.• Cybersecurity: Enforcing stringent cybersecurity measures to protect sensitive data and maintain compliance with industry standards.• Team Leadership: Leading multiple teams comprising experienced and junior developers, QA specialists, data management professionals, and ETL experts.• Employee Engagement: Fostering a high level of engagement and motivation among team members, creating a positive and productive work environment.• Culture and Environment: Cultivating a great working atmosphere that is not only efficient but also enjoyable, ensuring the center is a fun and inspiring place to work.Key Achievements:• Successfully implemented key technological solutions that enhanced the company’s competitive edge.• Improved operational efficiencies through strategic process automation.• Strengthened cybersecurity posture, safeguarding critical company data.• Cultivated a high-performance team, consistently delivering top-quality results.

I specialize in providing high-level strategic advisory and mentorship services to top-tier executives and C-suite leaders. My role is designed to empower senior leaders with the insights, tools, and strategies they need to drive organizational success, foster innovation, and enhance leadership effectiveness.Key Offering:• Strategic Advisory and Innovation: Partnering with C-suite executives to develop and implement strategic initiatives that align with organizational goals and market demands. Facilitating innovation workshops to drive new business opportunities and maintain a competitive edge.• Financial Operations: Advising on cost optimization, enhance financial efficiency, and ensure robust financial planning and analysis.• IT Service Management and DevOps: Implementing ITIL and DevOps practices to improve IT service delivery and operational efficiency.• Infrastructure and Site Reliability Engineering: Infrastructure management, site reliability engineering, and auto-scaling to ensure high availability and performance of IT systems.• Cloud Sourcing, Procurement, and Vendor Management: enhance operational capabilities and cost.• Enterprise/Technology/Solution Architecture: Designing and overseeing enterprise, technology, and solution architectures to ensure alignment with business objectives and technological advancements.• Capabilities Development and People Engagement: Developing leadership capabilities and fostering engagement among executive teams to drive organizational success and employee satisfaction.• Effective Communication: Enhancing communication strategies to ensure clear, effective, and transparent communication across all levels of the organization.Notable Projects:• Mentor in Digitrans: an EU Commission and Bulgarian Small and Medium Enterprises Promotion Agency initiative in partnership with the World Bank and launchlabs Sofia. Supporting SMEs on their journey towards digitalization by providing strategic guidance and mentorship.

As a Senior Site Reliability Manager, my primary focus was on achieving service excellence and optimizing costs for the infrastructure services of a global market leader in the area of entertainment.During my tenure of over two years, I successfully led a comprehensive refactoring of the Kubernetes environment, implementing scheduled auto-scaling capabilities. This initiative ensured that sufficient resources were available to accommodate rapid, momentary growth due to the workload's dynamic nature. By leveraging these scaling capabilities, I was able to enhance the utilization of our available cloud infrastructure by more than fourfold, consequently reducing costs significantly.Further cost optimization was realized through executing a strategic Request for Proposal (RFP) process for cloud services. By selecting our incumbent partner's superior cost offering and capitalizing on competitive bids from several top Google Cloud Services resellers, we achieved substantial savings.I also established a FinOps team dedicated to managing and presenting costs in a business-relevant manner. This involved utilizing different techniques to ensure transparency and accurate cost allocation. The initiative marked the first step towards implementing profitability-driven Product Management. The controls I established within FinOps identified key spending areas and facilitated targeted consumption management, working closely with Tech Team Directors to promote personal cost leadership.

• Driving technology-enabled and disruptive innovation through fast-forwarding strategy-focused execution• Collaborating with business stakeholders and business partners to develop and execute a multi-year strategy and roadmap for enterprise architecture, technology operations, infrastructure and innovation that reduces the technical debt and drives measurable value for the business in alignment with the broader IT and Coca-Cola Hellenic objectives• Developing and executing relationship management plans, managing business partner and stakeholder relationships by conducting strategic and tactical level communications and interactions and translating business needs into achievable, sustainable and innovative technology solutions• Transforming the technology function into platforms-oriented operating model, as a result of data-driven and enterprise architectural analysis of the value streams and their identification, protection and exponential growth• From digitization to digital transformation, blending the business and technology functions into one team for faster responses to the market and leveraging cutting edge technology to boost top-line growth• Leading innovation efforts to explore new technologies and evaluate their potential to scale Coca-Cola Hellenic capabilities and accelerate digital transformation• Establishing and managing enterprise capability and platform through innovation lifecycle management, product catalog for internal and externally-scouted innovation ideas and solutions, community of practice, innovation hubs, organization of vendor-sponsored internal hackathons and world-class innovation events with startups, accelerators, venture capital companies organized on premise with booths, town-hall presentations, hosting 200 people, streamed to decision-makers and business stakeholders.• Implementing Design4Speed initiative throughout the entire organization, leveraging outside-in view, agile methodology and cross-functional collaboration

• Building the Enterprise architecture team from the ground up• Maintaining a holistic understanding of the Coca-Cola Hellenic business and identify opportunities to introduce or enhance technology solutions to accelerate the delivery of business outcomes• Identifying of the main value streams and delivering the digital technology backbone for their sustainable growth• Developing, managing and reporting on investment plans and budgets, providing transparency into costs and value delivered for business stakeholders• Providing enterprise architecture services including knowledge and governance functions, business impact analyses and architecture reviews, application, solution and technology architecture, solution blueprints, reference models, design patterns, and solution guides, enterprise architecture repository• Defining enterprise principles, standards and guidelines for user experience design and management. Defining and managing technology standards and policies, and driving adoption of standard development methods, approaches, and tools• Engaging the team along with setting the right mind for step-changing the operating model of the IT organization

Leading, managing and coaching a global and diverse team of senior cross-functional infrastructure experts in the fields of SAP, Oracle, Windows, UNIX, storage, Linux, access, network, MS Office 365, and end-user devices management, to define the technology strategy, modernize the technology infrastructure and operations, and manage technology innovation across Coca-Cola Hellenic, while fostering a culture of sustainability, agility and innovation.Overseeing the creation, implementation and management of business-led technology solutions ensuring adherence to defined governance practices and Coca-Cola Hellenic policies and standards.Collaborating with all Information Technology function senior executive leaders and the business functions global directors to continually evolve the IT Infrastructure function, while maximizing the technology investment in Coca-Cola Hellenic.Governing and executing technology change across all environments ensuring minimal disruption to existing products, service, and solutions.Building strategic partnerships with MS Azure and Amazon AWS and defining the path to adoption of a higher degree flexibility models, leveraging public cloud innovative services and solutions for fast-pacing the business strategy execution.In numbers:• Cost reduction from EUR 20 MM to EUR 9.5 MM per year by migrating the Data Center (private cloud) to a new vendor; personally orchestrating the migration as being the Transition Manager for the project and participating in the preparation of the RFP process, incl. writing a substantial portion of the bidding documentation, verified without reservations by Gartner• Serving 28 countries and 30’000 employees• 95+% automation of business processes• 2’000+ servers• 2.5 PB of data• 40’000 end-point devices – personal and network equipment• Team of 45 people

• Designing, executing, and operating service management capabilities and tools, service catalog, and service performance management and reporting framework• Developing, maintaining and implementing across all 28 countries of procedures, policies, standards and best practices• Owning of Incident Management, Problem Management, Change Management, Release Management, Event Management, Request Fulfillment, Configuration Management, Access Management and Knowledge Management processes• Defining, measuring, and reporting on personal and organization's Objectives and Key Results and Key Performance Indicators, driving continuous improvement in effectiveness and efficiency, proactively taking corrective actions as required• Managing the services of a global 24x7 Systems Operations team• Managing User Access services for the entire enterprise• Managing Master Data services for all centrally managed solutions• Managing Application Support services - level 2• Managing Infrastructure Support services - level 2• Managing Service Desk effectiveness - ensuring continuity, compliance and sustainability for all local Service Desk departments in all Coca-Cola Hellenic locations of operations• Managing a team of 90 people and a budget of EUR 2 MM per year

• Managing the CRM mobile application deployment and support• Growing the team to ensure sustainability of this growing and strategic area• Implementing a new methodology for parallel deployment in several countries with a little offset, leveraging massive economies of scale

• Implementing the Consolidated Financial Reports with SAP SEM-BCS, including historical data migration, ETL• Decommissioning of a legacy system

• Developing the discipline "Managing Information Services in an Organization" from the ground up• @ English Language Faculty of Engineering• Part of the Master Degree Course in ERP Systems at the Technical University in Sofia, sponsored by the European Union

• Finance and logistics management• MS SQL Server administration• Visual Basic for Applications

Implementation of Human Resources Management System, product innovation and development, pre-sale consultations and product demonstrations, customer satisfaction, training, post-implementation customization, reporting, QA, documentation, support, knowledge sharing.

• Accounts payable• VAT reporting