Iris Rivera's Location
Phoenix, Arizona, United States, United States
Iris Rivera's Contact Details
Iris Rivera work email
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Iris Rivera personal email
n/a
About Iris Rivera
Accomplished, empathetic Quality Assurance and Software Support leader with career recognition as a Thought Leader combined with demonstrated success in establishing high-quality suggestions and solutions to enhance product quality, employee performance, business productivity, and customer experiences in various industries. Strategic tech leader with diversified experience across Software Testing, Customer Support, IT, and Project Management functions. Proven background in driving the growth and sustainability of growth-state and established departments as a contributing member of leadership teams. Recognized in INvolved - The Inclusion People's global OUTstanding LGBTQ+ Future Leaders 2021 list supported by Yahoo Finance.
Iris Rivera Work Experience Details
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Director Of Platform Support And Software QaStchealth Feb 2023 - PresentPhoenix, Arizona, Us -
Manager, Head Of Software Quality Engineering And Customer SupportEtt Aviation Jan 2022 - Feb 2023
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Manager, Software QaWayfair Jun 2021 - Sep 2021Boston, Ma, Us -
Manager Of Quality Assurance And Application SupportU-Haul International, Inc May 2019 - Jun 2021Phoenix, Az, UsSuccessfully merge 2 QA teams and 1 Application Support team and create, establish, and maintain metrics to measure product quality and employee performance.Technical and career development of 47 QA/Research professionals.Conduct implementation of testing, data, and security best practices.Direct high-quality software implementations for 56+ applications and services by utilizing Agile/Scrum methodologies and directing testing initiatives.Form strong bonds with various levels of leaders within the corporate and field representative structure.Drive continuous improvement by identifying gaps and challenging business and process strategies.Produce highly effective teams and retain top talent by training Lead team members on successful and inclusive recruiting and hiring processes and contributing to current team continuing education. -
Lead Quality Assurance AnalystU-Haul International, Inc Aug 2018 - May 2019Phoenix, Az, UsParticipate in Backlog Refinement and Sprint Planning meetings to review and address concerns with defect, Acceptance Criteria, and testing accuracy and documentation with Business Analysts and development teams. Provide support and lead the testing efforts of multiple projects in payment and equipment dispatch and receive applications and services by providing direction and in-depth review of issues for Quality Assurance Analysts and Senior Analysts. Manage creation, assignment, and adjustment of work items for testing based on level of priority, complexity, and individual/team capacity.Collaborate with Leadership team on areas of opportunity and implement methods for improvement to boost overall team progress, morale, and communication. Fabricate and execute 3-week training program for new Quality Assurance (QA) personnel and provide regular feedback on progress. Conduct interviews and participate in hiring process. Respond to and research urgent issues communicated by Management and field personnel as a trusted member of Leadership.
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Senior Quality Assurance AnalystU-Haul International, Inc Oct 2017 - Aug 2018Phoenix, Az, UsLead the testing efforts of multiple projects in payment and equipment dispatch and receive applications and services by providing support and direction to Quality Assurance Analysts and Technicians. Manage creation, assignment, and adjustment of work items for testing based on level of priority, complexity, and individual capacity. Collaborate with Leadership team on areas of opportunity and implement methods for improvement to boost overall team progress, morale, and communication. Fabricate and execute 3-week training program for new Quality Assurance (QA) personnel. Review and address concerns with bug, test case, and test task accuracy and documentation with varying levels of QA and development teams. Conduct/Attend interviews and provide feedback on candidate(s) to Management and Leadership team.
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Quality Assurance AnalystU-Haul International, Inc Apr 2017 - Oct 2017Phoenix, Az, UsUse Root Cause Analysis (RCA) to identify, analyze, and document application defects using a bug tracking system and report defects to software development team. Provide a third line of support by assisting Field Customer Support team in reproducing field alert failures and addressing concerns with Business Units. Assemble Test Cases based on higher/lower level design documents. Assist members of development team and other QA personnel in gathering additional technical requirements and understanding the general scope of testing items. Create and edit SQL queries to validate data is being recorded in synchronization with expected testing results. Prioritize testing based on severity and direction from Management.
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It CoordinatorAlliancemed, Llc Sep 2014 - Apr 2017Phoenix, Arizona, UsWork with Upper Management and other departments to create a successful IT plan.Prepare regular SQL reports for and consult with Management to analyze computer system needs for functional operations.Develop, implement, and monitor management information systems policies and controls to ensure data accuracy, security, and regulatory compliance.Form strong bonds with service providers and equipment manufacturers for efficient problem resolution.Provide support to end-users in the usage and maintenance of software programs and hardware via In-person, IM, E-mail, Telephone, and/or Remote support.Manage Active Directory and Server (Physical and Virtual) operation scheduling, backup, and retrieval functions.Assist with development and maintenance of Company Intranet site using WordPress.Monitor, respond to, and escalate Service Desk support tickets.Complete PC setup and deployment for new employees and train new employees on the use of PC and other network equipment.Manage VoIP phone systems and provide support and training to end-users. -
Financial Aid ProcessorUniversal Technical Institute Aug 2013 - Sep 2014Phoenix, Arizona, UsReview student financial aid files to ensure all necessary documents are accounted for and no conflicting information is present for approval.Continue education on most current federal and departmental financial aid policies to process financial aid files accurately.Complete audits and review of peer workload to assist direct supervisor with timely file maintenance.Complete financial aid verification procedures in a timely manner while maintaining 95% or higher service level percentages.Provide regular communication and delivery of inaccuracies noted in Regent software to help prevent future problems and ensure accurate file processing. -
Financial Aid AdvisorUniversal Technical Institute Jun 2012 - Aug 2013Phoenix, Arizona, UsWork as part of a campus support team to help reduce administrative workload for employees located in Norwood, MA campusPackage financial aid according to company and federal regulations regarding Title IV and Non-Title IV funding proceduresConvert and upload Excel spreadsheets into SharePoint reports website to ensure student information is updated frequently to assist with accurate and timely completion of tasks by various team membersReview student files for completeness and to calculate tuition credit balances, unfunded balances, Title IV automatic packaging errors/updates, and Non-Title IV packaging errors/updatesAttend and participate in department meetings and training to stay updated on latest department news and events to ensure the best student financial aid experience
Iris Rivera Skills
Sql Server Management Studio
Sql
Leadership
Microsoft Office
Quality Assurance
Testing
Html
Microsoft Sql Server
Bootstrap
Css
Python
Ruby
Powershell
Windows Communication Foundation
Training
Team Building
Management
Microsoft Server Support
Remote Troubleshooting
Cisco Asa
Manual Testing
Agile And Waterfall Methodologies
Scrum
Agile Methodologies
Software Development Life Cycle
Windows
Remote Desktop
Voip
Iris Rivera Education Details
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Phoenix CollegeComputer Information Systems
Frequently Asked Questions about Iris Rivera
What company does Iris Rivera work for?
Iris Rivera works for Stchealth
What is Iris Rivera's role at the current company?
Iris Rivera's current role is Software QA and Product Support Leader.
What is Iris Rivera's email address?
Iris Rivera's email address is ir****@****ion.com
What schools did Iris Rivera attend?
Iris Rivera attended Phoenix College.
What skills is Iris Rivera known for?
Iris Rivera has skills like Sql Server Management Studio, Sql, Leadership, Microsoft Office, Quality Assurance, Testing, Html, Microsoft Sql Server, Bootstrap, Css, Python, Ruby.
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