-Identifying and addressing operational, financial and technological risks within the business.-Maintaining, testing and improving business and systems operations.-Building and maintaining relationships with key stakeholders.-Identifying and capitalizing on improvement opportunities.-Identifying innovative ways to increase customer satisfaction.-Evaluating the performance of project teams to ensure that targets and deadlines are met.-Communicating ideas and viewpoints to senior management.-Acting as a liaison between business and IT groups.-Supervising the design of new products and evaluating how these will perform on the market.-Creating monthly performance reports.