Ila Atkins Email & Phone Number

Atlanta Metropolitan Area

My primary goal revolves around ensuring the success and satisfaction of our diverse portfolio of customers by optimizing our Application Support offerings. I am dedicated to nurturing existing client relationships, fostering their growth, and amplifying their satisfaction levels.My responsibilities extend to actively contributing to the expansion of our Application Support relationships, collaborating closely with various departments within Amtech. I thrive on leveraging these collaborations to drive the expansion of our customer base while maintaining a laser focus on delivering exceptional service and value to our clients.

Atlanta Metropolitan Area

As a Software Solutions Engineer, I am responsible for organizing, managing, and delivering product demos, generating product awareness, and interacting with prospects on pre-sales activities such as positioning literature, pre-demo Q&A, and follow-ups. I also conduct internal training sessions for colleagues and new hires on products and services and conduct webinars for customers. My primary goal is to support the sales team by identifying customer needs and providing solutions that meet their requirements.I am passionate about supporting the sales team and identifying customer needs to provide the best solutions.

Atlanta Metropolitan Area

• Dedicated account manager for Platinum Service accounts• Provide virtual support via phone, email and leveraging an internal ticketing system, iServe• Develop technical solutions related to software and, when needed, create new procedures• Analyze case data and determine resolution path(s) as well as consult on needed training/products to support customers strategic initiatives• Hold scheduled meetings (weekly, bi-monthly, monthly, etc.) with Platinum Customers • Mentor other support team members

Temecula, California, United States

United States

Fallbrook, California, United States

Irvine, California, United States

In this temporary role I assisted in the research and development of a new business unit alongside the CEO and VP of Global Operations and Quality Assurance.

San Clemente, California, United States

Directed all stages of up to 20 concurrent projects for this company that developed custom ERP systems for corrugated manufacturing plants. Coordinated the implementation and installation of software, as well as user training, for clients throughout the US, Mexico and Canada. Coordinated project schedules ranging from 90 days to 1 year+ for clients including Golden West Packaging, Bay Cities Packaging, Anchor Bay Packaging, and Bana Box. Reviewed sales agreements and budgets. Scheduled all resources for the implementation of software and corresponding training plan. Worked closely with clients on hardware/software requirements and project schedules.

Dalton, Georgia

Oversaw a team of customer service representatives at this corrugated manufacturer. Managed production scheduling for a sheet-feeder operation producing 22-24 truckloads of recycled corrugated sheets daily. Communicated closely with the sales staff on production scheduling/availability for 4.2 - 5 million MSF. Acted as liaison with shipping and logistics companies on deliveries. • Traveled to client locations to assist sales. Managed the quoting process.• Improved relationships with vendors (i.e., paper and transportation providers).• Special Project: Developed plans to expand the company’s facility in North Carolina. Managed software decisions. Received quotes from developers as part of a $150K investment. Determined staffing levels and the hiring process for the new facility.

Atlanta, Georgia

Served on the Management Team that oversaw 3 plants (1 Corrugated, 1 Corrugated and Manufacturing, and 1 Manufacturing). Responsible for both corrective actions and preventative actions. Also managed HazMat Certifications and documentation for all 3 locations. • Worked with client at their locations to observe processes and troubleshoot onsite problems. Diagnosed production issues. Implemented new processes that resulted in higher quality and reduced returns.• Successfully improved both on-time deliveries and customer satisfaction.• Special Project: Created Standardized Processes and Work Instruction for all 3 locations. Incorporated ISO 9000 guidelines. Developed new document control formats. Improved quality while reducing costs.

Atlanta, Georgia

Improved manufacturing processes for this high-volume operation that serviced clients including Mohawk Flooring. Performed extensive troubleshooting at client locations. Incorporated in-depth knowledge of manufacturing processes, document control and customer service practices. • Safety Manager Responsibilities - Implemented new lock-out/tag-out processes. Received OSHA 511 Certification. Implemented chemical documentation and safety standards, and MSDS sheets. Created internal audit processes for supervisors. Achieved an outstanding safety record.

Marietta, Georgia

Managed North America broker accounts for Carbon Black, a chemical used in multiple manufacturing processes. Used SAP to manage orders. Addressed client quality issues with internal engineers and production teams. (2015 to 2016) • Also handled logistics and distribution inquiries. Scheduled deliveries with transportation companies.• Achieved high client satisfaction that led to significant repeat business.

College Park, Georgia

Performed all aspects of managing key accounts. Processed orders and arranged shipments. Logged quality issues for clients. Also managed inventory for clients including Zep Mfg. Traveled to client locations to assess their needs. Participated in daily production meetings. • Collaborated with schedulers to meet client delivery requirements. • Served on the team that upgraded software from Harry Rohde to Amtech. Rebuilt specifications.

Greater Atlanta Area

Responsible for all customer service issues for this corrugated material and box manufacturer. Promoted to increasingly responsible positions during tenure with the company.

Greater Atlanta Area

Created new processes to comply with food safety audit policies and procedures. Achieved AIB and HACCP Certification, which opened new sales channels. Drove process improvements through corrective actions and ensured on-time deliveries.

Greater Atlanta Area

Processed payables from multiple vendors. Managed freight accounts. Maintained Bills of Lading (BOL). Participated in month-end closings, G/L postings, and inventory cycle counts.

Opelika, Alabama

Greater Atlanta Area