Ian M. Laczynski Email & Phone Number

Dedham, Massachusetts, United States

- Building the CSM function from the ground up, focusing on retention and account expansion through engagement efforts, working with 2000+ existing customers on the service program.- Design and execute email engagement campaigns using Reply.io for collecting customer feedback, cross-selling opportunities, and referrals.- Managing inbound leads to drive new.

Remote

- Efficiently editing a workload of podcast episodes ranging from 15 to 45 minutes on tight deadlines, working with content from organizations such as Microsoft, Upwork, Takeda, Lululemon, Illumina, and more.- Mixing in Logic Pro X to ensure professional-level audio for a wide audience.- Editing audio to remove filler words, unclear phrasing, and vocal.

Boston, Massachusetts, United States

Founded as an initiative within WGBH in 2011, CDP is now an independent public benefit corporation working on behalf of more than 230 public radio and television stations to share data across the system, analyze fundraising performance, and develop best practices.- Championed and managed a portfolio of high-value and SMB accounts, representing nearly $60.

Boston, MA

- Performed tasks described above in a junior role.- Hired by WGBH 2018, CDP separated as a standalone org in Dec. 2018.

Boston, Massachusetts

- Managed tasks discussed above. CDP separated from WGBH Dec. 2018.

Waltham, MA

Citizens Disability is America’s premier Social Security Disability advocate, working to serve the millions of Americans who are disabled and unable to work, helping them receive the Social Security Disability benefits to which they may be entitled.- Juggled a high volume of client inquiries through email and web chat, demonstrating exceptional time.

Waltham, MA

Costa Mesa, CA

- Contract employee via Canon Business Process Services, permanently placed for excellent rapport with the client.- Never missed a deadline preparing shipments for trade show reps.- Independently managed trade show inventory.- Diplomatically coordinated shipments with courier services and FedEx to make sure trade show reps received all materials on time.

Orange County, California Area

- Serviced various client accounts for reception, mail services, hospitality, mass copy, document binding, etc.- Quickly mastered job site routines at eight different locations, including high-profile clients such as Verizon, Mazda, Kia, and Newmeyer Dillion.- Awarded Employee of the Month (July 2013) for outstanding service with a difficult client who was.

Cambridge, MA

- Contract employee via Océ Business Services.- Created new KPI benchmarks and set the standard for PowerPoint presentations on mailroom data to be reviewed with the Facilities Manager.- Awarded Employee of the Quarter (Q2 2011) for outstanding service, expediting numerous large outbound mail projects.