Ilaha Mammadzada Email and Phone Number

Amdocs’ Azercell transformation projectBSS Solution team- Led and participated in technical and business sessions to drive BSS transformation for an experienced Telco customer.- Collaborated with Solution Architects and Managers to design solutions based on customer requirements.- Analyzed APIs to enhance system analysis and collaborated closely with the SW Development Manager as a Solution Expert.- Orchestrated product vision and strategy through design meetings and… Show more Amdocs’ Azercell transformation projectBSS Solution team- Led and participated in technical and business sessions to drive BSS transformation for an experienced Telco customer.- Collaborated with Solution Architects and Managers to design solutions based on customer requirements.- Analyzed APIs to enhance system analysis and collaborated closely with the SW Development Manager as a Solution Expert.- Orchestrated product vision and strategy through design meetings and collaborative sessions with creative teams.- Translated user stories into technical requirements and viable product features, ensuring alignment with business objectives.- Provided oversight and collaboration through meticulous documentation, organizational skills, and effective communication.- Collaborated closely with the product manager to understand the product roadmap, features, and changes in product requirements.- Collaborated with cross-functional teams.- Solution verification and explanation to stakeholders. - Translated the roadmap into a manageable product backlog and detail the processes while collaborating with product management, development, delivery, customers, etc. This entailed prioritizing the backlog and supporting the release planning and sprint planning exercises.- Worked with R&D to provide and refine estimations for projects, features, and processes.- Supported Focus Teams during sprints.- Reviewed, approved and designed all product improvement suggestions raised by Delivery, customers, Support, and R&D.- Owned and supported product readiness activities such as L2 training and WDP. Show less

. Hire, train, and manage a team of call center representatives· Work with call center representatives to solve problems like difficult calls from angry customers· Collect and Analyze call center statistics and adjust processes to meet or exceed goals· Create weekly reports. Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind

Plan, initiate, and manage information technology projects for web-based products and platforms.Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.Drive product development with teams of world-class engineers and designers, while maintaining team health.Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through… Show more Plan, initiate, and manage information technology projects for web-based products and platforms.Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.Drive product development with teams of world-class engineers and designers, while maintaining team health.Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.Define and analyze metrics that inform the success of products. Identify and track key performance metrics.Understand Facebook’s strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm. Show less

- Analysis, evaluation and preparation of the new services and products to increase the revenue and enrich of the partnership product portfolio.- Analysis of the ideas and products suggested by partners and vendors. Pre-project investigation and discussion with corresponding teams (Technical, finance, legal etc)- Managing the partnership projects from the start till delivering the ready product to the corresponding account manager.- Follow up and actions to increase the customer… Show more - Analysis, evaluation and preparation of the new services and products to increase the revenue and enrich of the partnership product portfolio.- Analysis of the ideas and products suggested by partners and vendors. Pre-project investigation and discussion with corresponding teams (Technical, finance, legal etc)- Managing the partnership projects from the start till delivering the ready product to the corresponding account manager.- Follow up and actions to increase the customer base and revenue of the existing services under my account- Optimization works to increase the efficiency of the related process- Preparation of periodical (monthly, quarterly and yearly) report Show less

B2C Marketing/Technical Product Management and Customer Experience unit- Managing technical development process of products' and services' in B2C Marketing roadmap (prepaid and postpaid):- Initial investigation of products' and services' technical feasibility, time and resources for possible realization;- Creation of product's and services' technical requirements - Managing, monitoring and supporting technical development process- Process coordination with TD teams… Show more B2C Marketing/Technical Product Management and Customer Experience unit- Managing technical development process of products' and services' in B2C Marketing roadmap (prepaid and postpaid):- Initial investigation of products' and services' technical feasibility, time and resources for possible realization;- Creation of product's and services' technical requirements - Managing, monitoring and supporting technical development process- Process coordination with TD teams. UAT2. Project management3. Customer experience enhancement:- Investigation of existing and new products from customer experience point of view- Identifying negative factors- Managing customer experience enhancement projectsLaunched products: - First voice ticket campaign for prepaid in regions - June, 2016- '4G supportive smartphones campaign' for prepaid (General Mobile+internet pack) for credit - October, 2016- Back to the network - November 2016 Show less

B2C/Prepaid section/ Acquisition, Product and Project Management unit- Defining product strategy, roadmap and managing its implementation- Management and delivery company-wide projects- Consumer products development and management- Developing strategies for profitability increase for existing products- Improving customer experience approaches within consumer products- Project management and administration- Maintaining and managing technical partnerships and… Show more B2C/Prepaid section/ Acquisition, Product and Project Management unit- Defining product strategy, roadmap and managing its implementation- Management and delivery company-wide projects- Consumer products development and management- Developing strategies for profitability increase for existing products- Improving customer experience approaches within consumer products- Project management and administration- Maintaining and managing technical partnerships and conducting required analysis- Business planning and development- Conducting competitive analysis and collecting relevant data- Managing product development flow (from idea formation till end-product launch) Show less

- Defining product strategy, roadmap and managing its implementation- Management and delivery company-wide projects- Consumer products development and management- Developing strategies for profitability increase for existing products- Improving customer experience approaches within consumer products- Project management and administration- Maintaining and managing technical partnerships and conducting required analysis- Business planning and development-… Show more - Defining product strategy, roadmap and managing its implementation- Management and delivery company-wide projects- Consumer products development and management- Developing strategies for profitability increase for existing products- Improving customer experience approaches within consumer products- Project management and administration- Maintaining and managing technical partnerships and conducting required analysis- Business planning and development- Conducting competitive analysis and collecting relevant data- Managing product development flow (from idea formation till end-product launch) Show less

Product and services creation and design according to consumer segment requirements; Partnership products - dealing with partners, account and service management; Proposing new tools for existing services development strategy and improvement; Controlling and providing product and services development process; Preparing development strategy of the existing services and controlling of implementation process; M2M; Taking part in preparation of the annual development plan of… Show more Product and services creation and design according to consumer segment requirements; Partnership products - dealing with partners, account and service management; Proposing new tools for existing services development strategy and improvement; Controlling and providing product and services development process; Preparing development strategy of the existing services and controlling of implementation process; M2M; Taking part in preparation of the annual development plan of Product management and ensuring implementation process; Preparing and realizing of the new projects regarding new business streams; Arranging development and implementation of the company policies on Product management; Implementation of VAS products according to roadmap; Implementation of VAS products according to ISO standards. Show less