Country Lead - Digital Initiatives, Retail & Wholesale Business - Foreign Exchange
Mumbai, Maharashtra, India
I led the Digital Initiatives / E Commerce, along with the Retail & Wholesale Alliances of the Foreign Exchange Business. Digitalisation and Digital Roadmap for the future were the primary focus. Conceptualised the ‘Digital Penetration’ as a measure and implemented it to the sustainable levels.Implemented Payment on PPI/UPI (UPI One) for the G20 Nationals Traveling to India, in Thomas Cook. This is a project conceived by NPCI. My focus area included: Digital Transformation & Partnerships, Digital Forex Center (Contact Center), Overseas Student Education, Outward Remittances & Holiday Forex & Travel Prepaid Card etc. Led the DFC (Digital Forex Center). The Digital Forex Center of Thomas Cook, comprises of Inbound & Outbound teams with capabilities to serve the Customers digitally at their convenience.