Ilan Kaplan Email & Phone Number

Netanya, Center District, Israel

Glil Yam, Israel

Responsibility over implementation for new customers from the post-sale stage and up till the handover of a live system to the customer's responsibility

Beijing City, China

• Establishment of support and development teams in Beijing, South Korea and Taiwan- expansion of the teams to 25-30 programmers
• Providing lateral support in the APAC region- carrying out support and development tasks in different projects
• Manager of the support team and stabilization of a large system in Thailand- prioritization and troubleshooting in the Production Environment
• Building a project plan alongside the customer- from the server installment stage to the testing environments up until final production
• Leading daily meetings with project stakeholders- managing of the implementation and readiness of systems in APAC
• Building work procedures with the customer- creating correct work patterns and improving QA procedures

Beijing City, China

• Establishment of the Beijing Support Center- Supporting China’s lead cellular service provider (China Mobile)
• End to end Tier 2-3 in-depth technical support – working with the QC system, task prioritization according to severity
• Managing a 18-person technical team, including C++ and Java programmers, integration, tests, IT and QA teams
• Employee recruitment and in-depth company systems training while bringing the to the highest professional level
• Creating Shell-Script tools for system support- ksh, SQL, Awk and system control tools
• Responsibility over production defect repairs (Defect Life Cycle)- system stabilization and releasing of new versions for the site

Limassol, Cyprus

• Managing the pioneer Amdocs project- first implantation of new integrational tools (Price Plan System)
• Work alongside Taiwanese Enterprise customer- Understanding business needs and maintaining customer relations
• Training new team members with the new integrational tools while managing the project and implementing it within time schedule
• Negotiating specifications and responsibilities with the customer and implementing it into the new system
• Estimation of the effort- understanding of the scoping, division of the project into subtasks and resources and creating a work plan

Israel And Cyprus

• Part of the pioneer establishment teams of the Cyprus Development Center, management of one of the pilot teams
• Working alongside large international customers, assistance during business requirements gathering (scoping) with customers, including support throughout the project timeline
• Providing E2E support and system stabilization remotely and on-site, in Canada, USA and Europe
• Participation in QA team to implement CMMI L3 methodology as a pilot in Amdocs Cyprus
• Start as a programmer in C language, Scripts and other software tools on Oracle and Linox/Unix OS