Ilana Smith Email & Phone Number

Johannesburg, GP, ZA

South Africa

• Provided technical support to internal users via phone, email, and in-person assistance.
• Installed, configured, and maintained computer hardware and software.
• Performed routine maintenance tasks such as cleaning, software updates, and system backups.
• Troubleshooted and resolved hardware and software issues.
• Reimaged and configured new computers for user deployment.
• Maintained and documented hardware and software inventory.

Randburg, Gauteng, South Africa

• Developed and executed tailored marketing plans for diverse clients.
• Managed website design, graphic design, social media marketing, corporate branding, andmarketing plans.
• Designed layouts and graphics to enhance website aesthetics and user experience.
• Implemented SEO strategies to increase website visibility and facilitate content creation.
• Ensured responsive design across various browsers and devices.
• Provided branding and marketing services for a range of clients.

South Africa

• Leveraging expertise in IT, Design, Marketing, Social Media Management, and Component Sales todeliver comprehensive client solutions.
• Designed breath taking websites, graphical artwork.
• Supported clients with IT issues, as well as remote and onsite call outs.

South Africa

• Transcribe voicemail audio messages for companies and private people within the USA & Canada.
• Listened carefully, paying attention to accent and cultural nuances.
• Checked transcripts for spelling and grammar accuracy, ensuring readiness for distribution andpublication.
• Worked with a typing speed of over 80 wpm to deliver efficient transcription services

Transcribe voicemail audio messages for companies and private people within USA &Canada.

Randburg

• Cultivate and sustain strategic client relationships, focusing on new and existing customers.
• Delivered tailored IT solutions to meet client needs.
• Enhanced client satisfaction through expert support.
• Drove sales growth via targeted customer assistance.

Paulshof

• Engaged current and potential clients to effectively promote, upsell, and cross-sell products andservices.
• Boosted sales through strategic client outreach and engagement.
• Increased revenue by effectively upselling and cross-selling offerings.
• Streamlined sales record maintenance for optimal efficiency.
• Enhanced client relationships to drive repeat business.

Randburg, Gauteng, South Africa

• Streamlined organization by efficiently filing and sorting all new contracts.
• Managed and expedited all incoming and outgoing correspondence, encompassing postal mail,email, and faxes.
• Streamlined handling for incoming/outgoing correspondence
• Ensured timely action on all relevant communications

Johannesburg, Gauteng, South Africa

• Streamlined organization by efficiently filing and sorting all new contracts.
• Managed and expedited all incoming and outgoing correspondence, encompassing postal mail, andemail.
• Streamlined handling for incoming/outgoing correspondence
• Ensured timely action on all relevant communications

Certificate, Tefl Level 3 Certification, 120 Hour Course.

Activities and Societies: TEFL Level 3 Certification, 120 hour course.TEFL Level 3 Certification, 120 hour course.

Certificate, Comptia A+, Comptia Network+, Comptia Security+, And It Fundamental.

Activities and Societies: CompTIA A+ CompTIA Network+ CompTIA Security+ IT Fundamental.CompTIA A+ CompTIA Network+ CompTIA Security+ IT.

Matric, High School/Secondary Certificate Programs, 12