● Provided technical support to internal users via phone, email, and in-person assistance.● Installed, configured, and maintained computer hardware and software.● Performed routine maintenance tasks such as cleaning, software updates, and system backups.● Troubleshooted and resolved hardware and software issues.● Reimaged and configured new computers for user deployment.● Maintained and documented hardware and software inventory.● Set up and configured network devices, monitored network performance, and addressedconnectivity issues.● Ensured network security through user access controls and system updates.● Performed routine backups and data recovery procedures.● Implemented and maintained network security protocols.● Diagnosed and resolved technical problems related to hardware, software, and networks.● Documented technical issues, troubleshooting steps, and resolutions.● Escalated complex issues to senior technicians or vendors.● Provided technical guidance and training to users on new software or procedures.● Assisted with IT project implementation and rollouts.● Managed user accounts and permissions.● Maintained asset tracking software for IT equipment.

● Developed and executed tailored marketing plans for diverse clients.● Managed website design, graphic design, social media marketing, corporate branding, andmarketing plans.● Designed layouts and graphics to enhance website aesthetics and user experience.● Implemented SEO strategies to increase website visibility and facilitate content creation.● Ensured responsive design across various browsers and devices.● Provided branding and marketing services for a range of clients.● Organized and managed events at restaurants and other venue

● Leveraging expertise in IT, Design, Marketing, Social Media Management, and Component Sales todeliver comprehensive client solutions.● Designed breath taking websites, graphical artwork.● Supported clients with IT issues, as well as remote and onsite call outs.

● Transcribe voicemail audio messages for companies and private people within the USA & Canada.● Listened carefully, paying attention to accent and cultural nuances.● Checked transcripts for spelling and grammar accuracy, ensuring readiness for distribution andpublication.● Worked with a typing speed of over 80 wpm to deliver efficient transcription services

Transcribe voicemail audio messages for companies and private people within USA &Canada.

● Cultivate and sustain strategic client relationships, focusing on new and existing customers.● Delivered tailored IT solutions to meet client needs.● Enhanced client satisfaction through expert support.● Drove sales growth via targeted customer assistance.

● Engaged current and potential clients to effectively promote, upsell, and cross-sell products andservices.● Boosted sales through strategic client outreach and engagement.● Increased revenue by effectively upselling and cross-selling offerings.● Streamlined sales record maintenance for optimal efficiency.● Enhanced client relationships to drive repeat business.

● Streamlined organization by efficiently filing and sorting all new contracts.● Managed and expedited all incoming and outgoing correspondence, encompassing postal mail,email, and faxes.● Streamlined handling for incoming/outgoing correspondence● Ensured timely action on all relevant communications

● Streamlined organization by efficiently filing and sorting all new contracts.● Managed and expedited all incoming and outgoing correspondence, encompassing postal mail, andemail.● Streamlined handling for incoming/outgoing correspondence● Ensured timely action on all relevant communications