Responsibilities:·  Attend to the need of passengers who may require care and special assistance. For instance wheelchair assistance, unaccompanied children travelling alone, passengers with disabilities, medical passengers, compassionate travellers, refugees, senior citizens and families.· Pass over the GenDec documents to the Pilots of respective airlines. · Provide direction to customers through the ticket counter, aircraft boarding gates, baggage area, airline concourse, airport… Show more Responsibilities:·  Attend to the need of passengers who may require care and special assistance. For instance wheelchair assistance, unaccompanied children travelling alone, passengers with disabilities, medical passengers, compassionate travellers, refugees, senior citizens and families.· Pass over the GenDec documents to the Pilots of respective airlines. · Provide direction to customers through the ticket counter, aircraft boarding gates, baggage area, airline concourse, airport concourse, arriving and departing points.·Assist passengers’ clear security, customs and immigration formalities.·Making boarding, flight information and public announcements.·Check passport and boarding passes at the departure gate. (security check)·Welcome all inbound and outbound passengers.·Carry out departing procedures at the aircraft door, observe safe boarding of passengers, collect strollers, collect and tag oversized carry ons and ensure load officer collects items to load into aircraft hole and signs off baggage manifest.·Carry out tarmac boarding/departing procedures and safety. Set a designated walk way by using cones. Directing passengers. ·Handle passengers and/or issues from delayed, cancelled or missed flights.·Handle unruly, upset or angry passengers.·Set ques at the counter for flight movements.·Carry out tasks assigned by supervisors. ·Adhere to all airline procedures and policies that instil customer confidence and help operations run smoothly.·        Adhere to safety of passengers ·        Provide excellent customer service.·        Answer questions and offer information covering a wide variety of airline, airport or flight information related topics.·        Adhere to airline specifications and requirements with regards to baggage handling.·        Support passengers with baggage or misplace baggage.·        Respond to customer inquiries and address customer service issues. Show less

Promoted to Sales Consultant & Photographer (Upix)Multitask between photography duties and ‘sales consultant’ dutiesCapture professional footage of guests taking part in activities such as jet skis safari parasailing and on leisure cruises on the company's super yatch Bel'Mare.Promote and sell pictures in order to run Upix. Upix is a sub-contractor to Adrenalin.Photographs were used for company's advertising and marketing purposes. To mention a few:- brochures… Show more Promoted to Sales Consultant & Photographer (Upix)Multitask between photography duties and ‘sales consultant’ dutiesCapture professional footage of guests taking part in activities such as jet skis safari parasailing and on leisure cruises on the company's super yatch Bel'Mare.Promote and sell pictures in order to run Upix. Upix is a sub-contractor to Adrenalin.Photographs were used for company's advertising and marketing purposes. To mention a few:- brochures, flyers, banners etc. Pictures were also used to update social media sites on a daily basis. (Instagram, Facebook, Twitter)  Show less

Sales Consultant·Achieve monthly target direct sales.·Received monthly sales commission.·Market and sell company products, (soft selling, up selling, hard selling etc.)  ranging from water sports activities like , scuba diving, fishing charters, luxurious private boat characters and Island day cruises.·Follow up procedures if and when guest cancels trip or amends, call, liaise with Sales Supervisor and action cancellation and amendment policies.·Address guest complains or… Show more Sales Consultant·Achieve monthly target direct sales.·Received monthly sales commission.·Market and sell company products, (soft selling, up selling, hard selling etc.)  ranging from water sports activities like , scuba diving, fishing charters, luxurious private boat characters and Island day cruises.·Follow up procedures if and when guest cancels trip or amends, call, liaise with Sales Supervisor and action cancellation and amendment policies.·Address guest complains or questions in an efficient and courteous manner.·Received customer satisfaction reviews about experience, friendly staff and company’s product.·Return all voice calls ensuring all questions and concerns were responded to.·Provide all request information including space availability, pricing, discounts, payment details and general information to clients, tour agents, sales agent and customers.·Customer oriented with an enthusiastic personality plus problem solving skill. Reservation Duties:oRezdy online reservations system, input, update and edit all bookings into system.oInitiated and receive phones to plan and make for bookings for guests.oReply to customer enquiries, ensuring all questions and concerns were responded to.o Input booking details into the system;  booking confirmation details. Print out hard copies and file. oProcess payments for bookings.oUpdate daily boat movement details including passenger list, forward to Captain, and Management Team.oUpdate daily Manifest with regards to bookings, make note of any special guest requirements. Check in procedures:oCollect respective vouchers from guest, cross check with Manifest or Rezdy. (company's online reservations system)oEnsure all payments have been collected from guest before boarding.oExplain what the company liability form is and ensure guest read and sign. o   Put on wrist bands and inform of EDT.o   Fill out passenger list and follow up with Captain to clear with MSAF 15 minutes prior to departure. Show less

Sales and marketing packages, achieving monthly targets, reservations , responding to email inquiries, documenting sales report, operations , liaising with tour desk consultants, customer orientated etc

Banking, training new staffs, stock take inventory, ordering , roaster, balancing cash and credit sales etc

Do pay roll, banking task, daily sales summary report, ordering , stock take inventory, creating new menus and specials, attending to guest complaints or inquiries, organise catering functions etc