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Customer Success Consultant and advisor for early stage startups, focusing on CS and ops teams of various shapes sizes and industries. I focus on customer strategy and lifecycle, designing/hiring customer facing orgs, scaling or automating onboarding, adoption + retention development, and / or building lasting support orgs. Some of the companies I have or am currently consulting with: Guestlogix - airline marketingSmarthop - trucking logistics Vita Mojo - Hospitality Tech / PaymentsSauce - Restaurant Delivery ServicesKama - Sexual wellness / education platform

Co-produced a 2-month pop-up city in Montenegro with 200 full time residents, 700 visitors, hosted 9 conferences, 4 hackathons, >20 large-scale social events, and more

From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate the meaningful, direct relationships with guests that make exceptional experiences possible.I oversee global client relations, beginning with onboarding, through implementation, customer success and all support functions thereafter.

Frontline Foods supports local restaurants and the restaurant ecosystem across the country by purchasing meals for frontline heroes, essential workers, and impacted communities who may not otherwise have access to balanced meals due to COVID-19. 100% of donations go directly to restaurant, and we’ve partnered with World Central Kitchen (WCK), a tax-exempt, registered 501(c)(3) charitable organization led by chef José Andrés, to scale the reach of our program.

StellaService objectively measures and rates the service quality of thousands of online retailers, helping consumers make more informed buying decisions and helping businesses benchmark and improve the end-to-end customer experience.

CareDox has created a secure ecosystem for collecting, digitizing, storing, maintaining and safely sharing medical records of students in K-12, daycare, camps. Built and managed the sales, onboarding team, and product team.

Manage a team of Domestic and Imported Wine Account Managers on the Merchandising team. Built, and iterated on processes for sales operations, production of offers on Lot18.com and partner sites, compliance, supply chain, inventory, and relationship management for our Winery, Importer, Compliance, and Fulfillment Partners. I also implemented Salesforce.com as a procurement, sales, onboarding, and inventory management system.

About BluewolfBluewolf is a global pack of experts committed to partnering with clients to achieve agile business transformation. Only Bluewolf can bring 10 years of best practices to every project and guarantee its success. Bluewolf is distinctly positioned between classic management consultants and breakthrough technical designers. Its world-class portfolio proves the company's ability to match its agile methodology with unparalleled vision. From demand generation to close, from channel effectiveness to customer care, to IT staffing and remote managed services, the company helps clients attain efficient, responsible business performance gaining the label of tomorrow's business standard. Learn more about Bluewolf's Cloud Transformation Solutions for AWS at www.bluewolf.com/CloudDB. For more information, visit http://www.bluewolf.com/.

With primarily cold calling, I pitched c-level executive and brand owners the offerings of Citroen Wolf. CW Publishing Group helps devise made-to-measure printed and online communication and marketing solutions for specific clients and target audiences both nationwide and in the UK

Semester Internship - I independently modernized the service offering marketing materials by examining the menus and programs to facilitate the adoption of more current offerings. I also participated and developed operational expertise in all aspects of functions (preparation, set-up, service, clean-up). I collaborated with another intern on the design of firm level marketing materials, and investigated challenges associated with the integration of a recently acquired business in terms of operations and administration

Extended Summer internship - Worked in partnership with the business owner to translate customer requirements into customized sales proposals, and designed the content, layout, and structure to create a website for a new service offering.

Part-time Summer internship - Develop and execute events to promote the brand. Held sessions regarding brand offering. Geezeo is a leading software services provider for banks and credit unions. We help organizations engage their base, reach new markets, and increase wallet share.