● Managed the first Business Intelligence strategy of the company.● Designed and implemented BI models to support decision-making processes and visualizedinstalled base performance on Sisense Platform● Defined KPIs for organization departments, including CS, financial, service, operations, andcompany management.● Led the migration from Sisense to Power BI platform, a project that advances the organization’sBI maturity and facilitated data sharing with customerso Integration from diverse sources both on-premise (Azure SQL, Salesforce CRM, On-premiseSQL server) and cloud-based (ERP Priority)o Defined data injection processes, monitored data injection pipelines.● End-to-end management of BI platform: Dataset modelling, BI data array, generating reportsand dashboards for internal and external clients, utilizing Power BI tools, Power Query, DAX, andSQL queries.● Managed 4 BI models: Customer Performance, Service P&L, Planning, Consumables Usage.Including new requirements from stakeholders and end-users.● Collaborated seamlessly with R&D teams, consulting firms, and product managers.

● Developed dashboards to monitor and analyse customer trends, diverse client performance,and all machinery-related datasets. This comprehensive view enabled data-based decisions.● Led Service process improvement including initiating new information sources.● Data Management and control, including data integrity in Salesforce & Priority systems.● Oversaw global service operations and urgent task execution.● Developed a new Customer Success Program to define onboarding plans, growth strategies andcustomer satisfaction surveys.

● Managed a team of analysts, creating a complex data base and analyses for worldwide salesteams. Presenting management with business potential and its fulfilment.● Created new sales opportunity process, supporting hundreds of sales personnel using Salesforceand distributor portals for the continuous revenue growth from Renewals and Upsell.● This successful model, was adopted later in the BI SAP BW platform.