Implementation Services Team Leader
Current- Responsible for a team of both technical and clinical application specialists- Responsible for forecasting, planning, executing and monitoring team’s activities- Owning the technical and application training program of iMDsoft's distributors around the globe- Working on developing new internal team processes and improving already existing ones- Responsible for the training and development of the team- Ensuring quality delivery to the customer- Close interaction with the Sales, R&D and Support departments- Participating in answering RFPs- Tracking team’s KPIs