Technical Service Specialist - Electrical
CurrentRecommend course of action to solve problems brought to the department by the field staff or the customer directly. Assign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queues. Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues. Create instructions to service or service bulletins with clear information for the RPSMs to complete the repair. This may require field work to determine root cause and corrective action. Answer incoming calls from internal and external customers or RPSM and take appropriate action to resolve issues. Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals. Stay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicle. Resolves customer problems or complaints effectively and in a timely manner. Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines. Assists with controlled testing of components and installations in order to meet contractual obligations, ensure product reliability and verify component fit. Special assignments as required.
