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- Reported directly to the CEO and President, collaborating with department managers to analyze weekly reports and identify cost-effective solutions.- Oversaw the vehicle fleet, including the acquisition of new vehicles and sale of used ones, as well as budgeting for repairs and maintenance.- Coordinated with coffee equipment manufacturers to procure the latest equipment and organized training sessions for service technicians.

- Led the singles coffee pod program as Chief Engineer.- Developed and implemented new parameters for production equipment, including roasters, packaging machines, mixers, conveyors, and flavouring mixers.- Introduced a comprehensive maintenance plan for production equipment and conducted training sessions for machine operators.- Managed monthly budgets for production and facility upgrades, and selected contractors for required work.- Conducted daily quality checks on coffee products and incoming green coffee beans to ensure compliance with company standards.- Handled troubleshooting, parts ordering, and repairs for production equipment, coordinating with contractors to ensure timely completion of work.

- Managed bench and field service technicians, creating schedules and ensuring preparedness for assignments.- Procured new equipment and parts for the Service Department, maintaining detailed inventory reports.- Ensured technicians received up-to-date training on servicing various equipment.- Addressed repeated service calls to ensure customer satisfaction.

- Prepared new equipment according to manufacturer specifications.- Diagnosed and inspected Espresso, Brewing, Grinding coffee systems, Water Filtration, Cooling systems, and vending machines.- Cleaned and repaired returned equipment from customers.- Completed paperwork for equipment installation, exchange, maintenance, and servicing.- Maintained positive client relationships during on-site service calls.