Ilde Senesence Email & Phone Number

Milwaukee, WI, US

Remote

Spearheaded and optimized Agile methodologies to support enduring project objectives, distinguishing between standard Agile practices and the unique challenges encountered in rapid-release Agile within government contexts. Employed Terraform and Ansible to streamline AWS-based cloud infrastructure orchestration, ensuring resilience and strict regulatory.

Remote

Upheld the role of Subject Matter Expert in Identity Management, Identity Governance, and Privileged Access Management systems, actively involved in hands-on administration of critical security tools, both on-premise and in the cloud. Monitor live systems, analyze data and logs, participate in incident management, and proficiently identify security.

Madison, Wisconsin Area

Oversaw the maintenance of a selected portfolio of enterprise applications, encompassing GE MyTime, Asure ID badging, Fluency Direct transcription, MModal mobile transcription, RightFax, and Office 365, within a Windows client/server environment. Fulfilled various roles in project management, project leadership, and service management throughout the.

Middleton, Wisconsin

Successfully coordinated vendor support and established effective communication channels with business contacts, product owners, release train developers, and staff to uphold sprint and Program Increment (PI) roadmap integrity. Delivered support to a concise array of enterprise applications, including UiPath, TIBCO, Informatica, and UrbanCode Deploy within.

Allouez, WI

Offered support to a portfolio of 103 client-server applications, specializing in the development and maintenance of application-facing automation and interfaces within a Windows-based enterprise-level environment, catered to Epic-centric healthcare services. Coordinated vendor support, technical demonstrations, and business analytics to guarantee the.

De Pere, Wisconsin

Directed the centralized management, configuration, updates, and deployments spanning 400 Windows virtual servers, within a high-level telecommunications industry setting. Operated with self-directed efficacy while reporting to the Senior Admin team leader and IT Ops Director. Collaborated with internal clients and vendors, ensuring timely project delivery.

Neenah, Wisconsin

De Pere, WI

Primary resource in a major enterprise-level integration project for a Fortune 100 end client.

Davie, FL

Pompano, FL

Fort Lauderdale, FL

Assisted with Connex12 launch project

Boca Raton, FL

Oversaw Enterprise-level AD Migration project, and assisted with day-to-day workflow break/fix issues.

Weston, FL, 33326

Level 1 Helpdesk position for Comcast customers, performing paid support (primarily) including wired/wireless networking setups and malware removal services.

Seasonal overflow help desk I-II for multiple end user CSRs across multiple accounts held by Arise

Participated in rollout/tech refresh for Somerset Academy Miramar

Assisted with Villa by Barton G project, renovating Casa Casuarina (better known as the Versace Mansion) into a high-end hotel/venue. Also provided hardware & software break/fix support for 300+ employees.

100% hands-on user support in a 400 user corporate environmentHardware break/fix and installation for HP Windows-based laptops and desktops, HP printers and scanners and RIM Blackberry devicesApplication break/fix and installation for Microsoft Office suite, IBM AS/400, RIM Blackberry and HP ServiceCenterServer break/fix and change controls including.

70% hands-on user support, 30% remote support in a 400 user corporate environmentHardware break/fix and installation for HP and Dell Windows-based laptops, desktops and servers including IBM tape backup units, Kyocera and Lexmark printers and scanners, RIM Blackberry devices and Zebra ticket printersApplication break/fix and installation for Microsoft.

80% hands-on user support, 20% remote support in a large office corporate environment with 50% travel at additional user sitesHardware break/fix and installation for HP, IBM and Dell Windows-based laptops, desktops and servers, Mac OS X.5 desktops and laptops, Xerox and HP printers and scanners, Linksys switches, Cisco PIX firewalls and ShoreTel.

80% hands-on user support, 20% remote support in a large office corporate environment with 50% travel at additional user sitesHardware break/fix and installation for HP, IBM and Dell Windows-based laptops, desktops and servers, Mac OS X.5 desktops and laptops, Xerox and HP printers and scanners, Linksys switches, Cisco PIX firewalls and ShoreTel.

80% hands-on user support, 20% remote support in a 1400 user corporate environment including remote support of field engineers using DameWare Remote ControlHardware break/fix and installation for HP and IBM Windows-based laptops and desktops, Xerox and HP printers and scanners, Palm Handheld devices and RIM Blackberry devicesSoftware break/fix and.

Helpdesk level 1-3 remote support for Gateway consumer and business users as well as escalation assistance for internal techsHardware break/fix for Gateway laptops, desktops, servers, and HP/Epson printersSoftware break/fix and installation for Windows 95/98/NT, 2000/XP, Microsoft Office Suite, AS/400, and Siebel 7Resigned: Good Terms, Looking for greater.