Ilde Senesence Email & Phone Number

Milwaukee, Wi, Us

Remote

Spearheaded and optimized Agile methodologies to support enduring project objectives, distinguishing between standard Agile practices and the unique challenges encountered in rapid-release Agile within government contexts. Employed Terraform and Ansible to streamline AWS-based cloud infrastructure orchestration, ensuring resilience and strict regulatory compliance. Leveraged a diverse range of personal experiences and insights to propel process enhancement initiatives throughout the team, strategically focusing on sustainable sprint completion and reducing the average parallel work stream count by 60%. Devised and executed CI/CD pipelines through Bitbucket Pipelines, following a "build low, push high" philosophy, resulting in ≈85% reduction in lead time for new engineers to deploy to production environments, from 3 months to 2 weeks.

Remote

Upheld the role of Subject Matter Expert in Identity Management, Identity Governance, and Privileged Access Management systems, actively involved in hands-on administration of critical security tools, both on-premise and in the cloud. Monitor live systems, analyze data and logs, participate in incident management, and proficiently identify security incidents while conducting causal analysis. Facilitated the new technology intake and risk assessment process. Ensured the continuous upkeep of authorization, accessibility, and confidentiality of UW Health's secured systems by operating autonomously and collaboratively within the Technical Security (SecTech) focus area. Conceived, advocated for, and established the Accessibility review process for new technology. Contributed to the redesign of the project intake process based on ideas and demands.

Madison, Wisconsin Area

Oversaw the maintenance of a selected portfolio of enterprise applications, encompassing GE MyTime, Asure ID badging, Fluency Direct transcription, MModal mobile transcription, RightFax, and Office 365, within a Windows client/server environment. Fulfilled various roles in project management, project leadership, and service management throughout the Software Development Life Cycle (SDLC). Enforced compliance with data security and information privacy regulations, including HIPAA, ACA, and other pertinent legal and technical standards. Collaborated with the CMDB (ITIL maturation) project to implement an accessible technology (AT) review in conjunction with CMDB documentation. Managed vendor relations concerning contracts, support, configuration/customization, and non-technical aspects. Successfully executed the Asure ID software implementation and migration project, concluding in May 2021.

Middleton, Wisconsin

Successfully coordinated vendor support and established effective communication channels with business contacts, product owners, release train developers, and staff to uphold sprint and Program Increment (PI) roadmap integrity. Delivered support to a concise array of enterprise applications, including UiPath, TIBCO, Informatica, and UrbanCode Deploy within a diverse Windows/Linux Server environment, catering to the health insurance sector. Facilitated collaboration with other teams as a technical lead and managed vendor communications encompassing contracts and non-technical matters. Spearheaded the implementation of the BrightSign digital signage product, which had remained stalled since 2017. Created comprehensive installation, implementation, and training documents for seamless handover to the functional team. Provided training to business owners and the computer engineering team on BrightAuthor software and BrightSign device hardware. Conducted in-depth analysis and documentation of UiPath upgrade options, subsequently presenting the findings to a C-suite audience, addressing architectural considerations and future state decisions. Ensured full compliance with pertinent data security and information privacy regulations such as HIPAA and ACA. Implemented the automated migration of Informatica deployment group processes using IBM UrbanCode.

Allouez, Wi

Offered support to a portfolio of 103 client-server applications, specializing in the development and maintenance of application-facing automation and interfaces within a Windows-based enterprise-level environment, catered to Epic-centric healthcare services. Coordinated vendor support, technical demonstrations, and business analytics to guarantee the viability of the technical roadmap. Served as an internal "consultant" to facilitate the targeted growth needs of one of the fastest-expanding hospital systems in the United States. Supervised Infor Process Automation team during the Meditech to Lawson ERP migration project. Established the cutting-edge Bellin Sports Medicine and Orthopedics clinic at Titletown, contributing to on-time opening as well as facilitating the acquisition of four other specialty clinics over a span of three years. Built, tested, and deployed 80+ processes, including the Active Directory demographic interface, Kronos badge update, demographic, clock, and Optilink interfaces. Conducted an analysis for Imprivata license tracking, resulting in savings of $30K during the fiscal years 2017-2019. Led initiatives to advance ITIL implementation and DevOps methodology at Bellin: Advocated for cultural changes, including the abolition of diverse change boards in favor of team change ownership, emphasizing discovery and education in the face of "failed" changes. Pioneered the establishment of a Configuration Management Database during the Windows 10 deployment discovery. Provided consultation on selection of code repository, code review tool, and continuous deployment pipeline. Coordinated the creation and maintenance of the Application Inventory.

De Pere, Wisconsin

Directed the centralized management, configuration, updates, and deployments spanning 400 Windows virtual servers, within a high-level telecommunications industry setting. Operated with self-directed efficacy while reporting to the Senior Admin team leader and IT Ops Director. Collaborated with internal clients and vendors, ensuring timely project delivery that adhered to ITIL and waterfall project frameworks. Maintained compliance with FCC regulations governing customer data, PCI (SAQ D) regulations concerning cardholder data processing requirements, and system security/integrity within a Windows server single-domain environment. Distinguished as a subject matter expert (SME) in the Mitel VoIP phone system, unified communications platform, Ceridian ERP system, and Kronos Workforce Central 8 timecard system. Conducted extensive research, meticulously documented findings, and successfully advocated for changes to our Microsoft SQL Server enterprise licensing agreement, resulting in substantial savings exceeding $480,000 in Fiscal Year 2015. Successfully completed ITIL Foundations training, enhancing expertise in service management best practices.

Neenah, Wisconsin

De Pere, Wi

Primary resource in a major enterprise-level integration project for a Fortune 100 end client.

Davie, Fl

Pompano, Fl

Fort Lauderdale, Fl

Assisted with Connex12 launch project

Boca Raton, Fl

Oversaw Enterprise-level AD Migration project, and assisted with day-to-day workflow break/fix issues.

Weston, Fl, 33326

Level 1 Helpdesk position for Comcast customers, performing paid support (primarily) including wired/wireless networking setups and malware removal services.

Seasonal overflow help desk I-II for multiple end user CSRs across multiple accounts held by Arise

Participated in rollout/tech refresh for Somerset Academy Miramar

Assisted with Villa by Barton G project, renovating Casa Casuarina (better known as the Versace Mansion) into a high-end hotel/venue. Also provided hardware & software break/fix support for 300+ employees.

100% hands-on user support in a 400 user corporate environmentHardware break/fix and installation for HP Windows-based laptops and desktops, HP printers and scanners and RIM Blackberry devicesApplication break/fix and installation for Microsoft Office suite, IBM AS/400, RIM Blackberry and HP ServiceCenterServer break/fix and change controls including Active Directory move/add/change, Exchange administration and backups via Norton GhostNetwork break/fix and installation including VPN, Dialup, Broadband, Wireless, Hubs, Switches and RoutersContract Ended: No Perm Option

70% hands-on user support, 30% remote support in a 400 user corporate environmentHardware break/fix and installation for HP and Dell Windows-based laptops, desktops and servers including IBM tape backup units, Kyocera and Lexmark printers and scanners, RIM Blackberry devices and Zebra ticket printersApplication break/fix and installation for Microsoft Office suite, Lotus Notes suite, IBM AS/400, Citrix, RIM Blackberry and TrackIT; Gaming industry-specific applications Casino Marketplace, GHS, Bally TableView, S2S, W2G and Western MoneyServer break/fix and change controls including Active Directory move/add/change, Exchange administration and backups via Norton Ghost and Symantec Backup ExecNetwork break/fix and installation including VPN, SSH tunneling, Wireless, Hubs, Switches and RoutersLayoff: Left on Good Terms; Position Removed

80% hands-on user support, 20% remote support in a large office corporate environment with 50% travel at additional user sitesHardware break/fix and installation for HP, IBM and Dell Windows-based laptops, desktops and servers, Mac OS X.5 desktops and laptops, Xerox and HP printers and scanners, Linksys switches, Cisco PIX firewalls and ShoreTel VoIPApplication break/fix and installation for Microsoft Office suite, Lotus Notes suite, IBM AS/400, Citrix, QuarkXPress Adobe Creative Suite, ShoreTel VoIP and HP Service DeskServer break/fix and change controls including Active Directory move/add/change and Symantec backup management including coordination with Iron MountainNetwork break/fix and installation including VPN, SSH tunneling, Broadband, Wireless, Hubs, Switches and RoutersContract Ended: No Perm Option

80% hands-on user support, 20% remote support in a large office corporate environment with 50% travel at additional user sitesHardware break/fix and installation for HP, IBM and Dell Windows-based laptops, desktops and servers, Mac OS X.5 desktops and laptops, Xerox and HP printers and scanners, Linksys switches, Cisco PIX firewalls and ShoreTel VoIPApplication break/fix and installation for Microsoft Office suite, Lotus Notes suite, IBM AS/400, Citrix, QuarkXPress Adobe Creative Suite, ShoreTel VoIP and HP Service DeskServer break/fix and change controls including Active Directory move/add/change and Symantec backup management including coordination with Iron MountainNetwork break/fix and installation including VPN, SSH tunneling, Broadband, Wireless, Hubs, Switches and RoutersContract Ended: No Perm Option

80% hands-on user support, 20% remote support in a 1400 user corporate environment including remote support of field engineers using DameWare Remote ControlHardware break/fix and installation for HP and IBM Windows-based laptops and desktops, Xerox and HP printers and scanners, Palm Handheld devices and RIM Blackberry devicesSoftware break/fix and installation for Microsoft Office Suite, IBM Client Access, IBM AS/400, WRQ Reflections 8.0, SAP 6.5, Attachmate MyEXTRA Enterprise, Norton Ghost 8.0, Altiris RapiDeploy, Citrix, PalmOS and RIM BlackberryNetwork break/fix and installation including VPN, SSH tunneling, Broadband, Wireless, Hubs, Switches and Routers24/7 VIP On-Call support for 65 VP and above users including international and multilingual supportPerm Separation: Position Removed

Helpdesk level 1-3 remote support for Gateway consumer and business users as well as escalation assistance for internal techsHardware break/fix for Gateway laptops, desktops, servers, and HP/Epson printersSoftware break/fix and installation for Windows 95/98/NT, 2000/XP, Microsoft Office Suite, AS/400, and Siebel 7Resigned: Good Terms, Looking for greater advancement.