- Taking responsibility for the day to day running for all operationalteams within shared service- Responsible for the performance workplace service customers- Responsible for Process and Quality – Process Management,Reporting to High Management- Responsible for setting up Service Operation for workplace services.- Responsible for harmonization and standardization of Order Process- Coordination of Service Delivery activities within cross functionsbased on contractual obligations.- Responsible for professional guidance and coaching

- Responsible for Escalations (Critical Orders and Top Level)- Responsible for Performance Management (Critical Customers)- Responsible for professional guidance and coaching- Responsible for monitoring the potential risks of the safeguardedprojects.

-Responsible for collecting and consolidating information from theservice catalogue.- Responsible for Creating or obtaining information from varioussources required to develop the catalogue.- Responsible for identifying and correcting any errors in thecatalogue, researches and reconciles conflicting information.- Responsible for maintaining the catalogue and data on customertraining.- Responsible for handling customer complaints- Responsible for Update the lifecycle data according to the individualcustomer contract.- Responsible for Best Guide maintenance (Internal KnowledgeManagement tool)

- Responsible for remote software installation of client desktops- Responsible for software roll-outs- Responsible for remote desktop maintenance.

- Responsible for taking calls- Responsible for daily queue management- Responsible for updating process description (Best Guide)- Responsible for timely reports