Skilled, driven, and multi-faceted professional with a diverse background including extensive experience and education in the healthcare arena. A client-focused team player with a proven track record of success partnering with patients, families, clinical staff, administrators, and partner organizations. Excited to return from administrative to direct patient care.EXPERTISE• National Certified EKG Technician (NCET)• Completed ECG program, trained in anatomy and physiology and cardiac conduction systems • Skilled in direct patient care, in interpretation of basic dysrhythmias, and appropriate 12 lead placement• 15+ years of invaluable experience in best practices and regulatory matters in healthcare settings• Exceptional sense of personal and professional integrity, sound judgment, and a strong work ethic• Outstanding organizational abilities, meticulous attention to detail, and skilled multi-tasker• Solid interpersonal and communication skills, analytical reasoning, and problem-solving abilities• Technically proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint, and Publisher)• Well-versed in Microsoft Office and Excel, Practice Suite, eClinical Works, DrChrono, Athena• Bilingual, English/Spanish, knowledgeable of HIPAA and JCAHO regulations
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Customer Service RepresentativeNuubo Us Feb 2019 - PresentHouston, Tx -
ExternshipYour Medsource Inc Jan 2018 - Apr 2018Dallas/Fort Worth AreaGained valuable experience in data entry entering ICD-10/CPT codes in various EMR/EHR software systems. Other assigned tasks pertaining to medical coding and billing. -
IntakeCornerstone Pediatric Therapy 2011 - 2017Dallas/Fort Worth AreaDirected a team in intake operations, patient referrals, insurance verification, and document management. Oversaw medical coding operations and classified medical data. Proactively sought opportunities to enhance standard operating procedures and boost practice efficiencies. Reduced financial, operational, and legal risks and ensured compliance with healthcare regulations (HIPAA).Streamlined workflows and increased productivity and time savings by implementing new procedures and forms. Significantly increased office efficiency by automating a variety of patient reporting. Built strategic partnerships and improved communication between physicians, staff, and patients. -
Intake ManagerCare Options For Kids 2009 - 2011Dallas/Fort Worth AreaCoordinated new and existing patients while scheduling appointments and securing referrals or authorizations. Provided day-to-day supervision, training, employee relations, and professional development for the intake team. Minimized labor costs and cut intake department processing time from 60 to 13 days. Decreased insurance denials by assessing insurance authorizations and physician orders prior to treatment and maintaining eligibility throughout treatment. Contributed subject matter expertise regarding insurance operating procedures and reimbursements. -
Pediatric Office Coordinator, Scheduler, Physical Therapy TechnicianSante Rehabilitation 2002 - 2009Dallas/Fort Worth AreaHandled a variety of projects including patient verification, scheduling, office operations, and document management. Assigned therapists to home health settings and delivered therapies for injuries, diseases, and other physical conditions. Increased patient satisfaction levels by streamlining operations, patient charts, and administrative procedures. Worked directly with patients, applied electrodes as needed, monitored vital signs, and kept equipment in working order.
Ileana Hocking Skills
Ileana Hocking Education Details
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Kinesiology And Exercise Science -
Brookhaven Community CollegeElectrocardiograph Technology/Technician
Frequently Asked Questions about Ileana Hocking
What company does Ileana Hocking work for?
Ileana Hocking works for Nuubo Us
What is Ileana Hocking's role at the current company?
Ileana Hocking's current role is Customer Service Rep. at Nuubo USA. LLC.
What schools did Ileana Hocking attend?
Ileana Hocking attended University Of North Texas, Brookhaven Community College.
What skills is Ileana Hocking known for?
Ileana Hocking has skills like Microsoft Office, Management, Healthcare, Electrocardiography, Medical Coding, Data Entry, Leadership, Customer Service, Ecg Interpretation, Certified Ekg Technician, Ncet, Team Leadership.
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Ileana Hocking
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