Ilene Klement, Pmp, Cfe, Csm Email & Phone Number

Raleigh-Durham, North Carolina Area

Currently on assignment with the North Carolina Office of Recovery and Resilience (NCORR) for Hurricanes Matthew/Florence long-term recovery program. Serving as lead DRGR specialist for NCORR Finance Division. + Manage all grant funds and prepare required financial reporting. + Perform highly specialized work to support HUD CDBG-DR programs requiring reviews of data management, complex fund drawdown requests and financial reporting systems to ensure consistency throughout the DRGR HUD reporting system. + Work on financial reconciliation and processing of draw requests and analysis of databases providing current information regarding program activities including performance and financial data that must be developed and analyze complex reports. + Work with other data management systems to reconcile data between all structures and projects.+ Collect, analyze and submit Section 3 & FFATA reporting. + Provide training/support to NCORR employees for HUD/DRGR process/reporting systems.

Austin, Texas Area

+ Coordinates, organizes, analyzes, tracks, and prepares financial and program information for grant reporting to HUD in DRGR.+ Verifies data integrity and accuracy.+ Identifies trends, manages database and coordinates with other teams on the resolution of reporting problems with regards to HUD’s reporting system.+ Monitors and analyzes agreements, contracts, expenses, activities and federal and state regulations to ensure compliance with conditions of grant.+ Creates and implements standard operating procedures and work processes.+ Produces ad hoc reports and documents for senior management.

Austin, Texas Area

+ Verified data integrity and accuracy per state and federal regulatory guidelines and assessed compliance with financial regulations and controls.+ Instrumental in resolving several state/federal tax issues and Identified ongoing compliance issues, process weaknesses and inefficiencies.+ Diligently tracked remediation plans to confirm proper resolution.+ Developed an issue log that tracked the status of all outstanding state tax issues, which was used as a primary reference to provide updates to upper management.+ Identified and assessed risk items related to the state tax jurisdictions.+ Developed a new records management structure to house documents related to procedures.+ Led the coordination between the systems-support groups and vendors when on boarding new or changing vendor provided software applications.+ Identified and supported the implementation of process improvements in order to reduce risk and increase efficiencies.

Austin, Texas Area

+ Performed highly complex (senior-level) contract management work.+ Developed and evaluated a broad range of contracts.+ Worked under limited supervision with considerable latitude for the use of initiative and independent judgment.+ Evaluated and analyzed expenditure and projection data to ensure proper use of funds.+ Developed standard operating procedure documentation for program.+ Verified data integrity and accuracy for execution of contract.

Austin, Texas Area

+ Performed accounts receivable duties, including billing draws, change orders, researching discrepancies and budget reconciliations.+ Performed compliance duties including, examining a wide range of documentation, preparing ad hoc reports and assessing compliance of controls.+ Participated and assisted with onsite field audits with agency auditor.+ Created and implemented standard operating procedures to support program changes and records handling.+ Served as liaison between staff and vendors regarding deficiencies in documentation submission.+ Validated results and performed quality assurance to assess accuracy of data for payment processing.

Austin, Texas Area

+ Performed accounts receivable duties including reconciling budgets, billing draws, researching discrepancies, verified duplication of benefits and produced reports and documents.+ Managed database for construction projects in project related systems.+ Checked accuracy and integrity of invoices processed for vendors.+ Reviewed and processed change orders request.+ Interacted with grant managers and vendors to resolve outstanding change order discrepancies.+ Developed and implemented standard operating procedure for change order requests and billing draw processes.

Austin, Texas Area

+ Performed accounting duties by managing and reconciling complex business accounts.+ Conducted and participated in monthly conference calls with controller and project managers.+ Gathered statistical data to enhance reports and presentations for quarterly meetings with controller and project managers.+ Collaborated with billing department to process client invoices correctly.+ Supported program operations by preparing and updating documents, reports, and spreadsheets.

Round Rock, Texas

+ Performed accounting duties by reconciling large complex business accounts.+ Performed accounts receivable duties, including invoicing and researching discrepancies.+ Checked accuracy and integrity of invoicing needs.+ Conducted and partnered in conference calls that included various executive level personnel.+ Developed and maintained internal/external relationships to foster a positive impact on business goals.+ Supported program operations by preparing and updating documents, reports, and spreadsheets.

Round Rock, Texas

+ Checked accuracy and integrity of files and resolved errors with sales/use tax laws for all states.+ Obtained documents, clearances, certificates, and approvals from local, state and federal agencies. Examined wide range of documentation.+ Assisted with audits of researched tax laws and tax certificates.+ Identified ongoing compliance issues, process weaknesses and inefficiencies.+ Verified compliance of company controls with established policy.+ Processed invalid tax certificates and handled telephone calls from vendors regarding tax questions for their state.+ Supported program operations by preparing and updating documents, reports, and spreadsheets.

Round Rock, Texas

+ Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex chargeback issues.+ Determined whether disputes were fraudulent and if so conducted link analysis. + Participated in fraud investigations to resolve chargeback issues and eliminate future occurrences.+ Performed initial client assessment and analysis to begin research process.+ Verified data integrity and accuracy.+ Prepared collection packets for Third Party collections.+ Processed and monitored chargebacks fulfillment throughout the entire dispute cycle.+ Provided queue coverage within Customer Advocacy.+ Assist in mentoring of and provided direction for newly hired CSD representative.+ Provided mentoring and guidance for CDS reps.+ Provided timely feedback to manager on call driver issues.+ Remain knowledgeable of Dell's product line and current industry products and technologies.+ Tracked number of inbound calls in database.+ Developed and implemented procedures for process improvements.

Master'S, Accounting

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General